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Software Support Specialist 


Are you an outgoing person that loves to solve problems? Are you comfortable talking on the phone and also presenting in front of a crowd? Are you good with software and the Internet? If this is you then we want to talk to you!

DistributorCentral (an e-commerce division of TradeNet Publishing) is the #1 online software in the Promotional Products industry and we are currently seeking an experienced support professional. The selected candidate will serve as a liaison between customers and our internal marketing, sales, and development teams. This person will provide support to our customers and assist with marketing and sales efforts in a dynamic, entrepreneurial, fast-paced environment.  DistributorCentral is high energy and fun team with a laid back and flexible work environment.

Responsibilities include, but are not limited to:

  • Apply phone and web-based customer service, support, and marketing skills to inbound and outbound calls/emails.
  • Listen and respond to customer inquiries regarding technical questions, marketing inquiries, and other requests.
  • Potential travel to client sites to discuss software solutions, sales opportunities, and to train on new features.
  • Potential travel to industry tradeshows, conduct training, and attend events.
  • Host webinars and other online events.
  • Experience with website and graphic design.
  • Create and revise training documentation and videos.
Position Requirements
  • Bachelor's degree a plus.
  • One to two years relevant experience and/or training or equivalent.
  • Demonstrated strong written, verbal, and interpersonal communication skills and the ability to listen to the customer and articulate technical solutions in a concise and polished manner to a diverse audience.
  • Solid reasoning abilities and problem-solving skills.
  • High level of comfort and effectiveness when talking to a broad range of influencers and decision-makers within an organization.
  • Experience with social media and blogs.
  • Strong organizational skills

This company is looking for energetic, dynamic and creative professionals who share in our commitment to excellence.  This is the consummate family friendly atmosphere with exceptional employee flexibility! We are looking for someone with the skills to support our existing application and encourage our current users to enjoy more success by using additional features and tools.  Bring your ability to see the big picture and understand how your work fits into our overall strategy.  If you are customer-service oriented, have the ability to motivate others and meet the minimum qualification listed above please click below to complete an online application. 

Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in DistributorCentral!

Shift Monday - Friday 8:00 AM - 5:00 PM  
Full-Time/Part-Time Full-Time  
Location DistributorCentral  
About the Organization Being part of TradeNet Publishing's family means representing an award-winning manufacturing and printing company in the promotional products industry. For 30 years, TradeNet has defined the promotional product industry by offering our customers premium-quality printing, backed by superior service that set our products apart from the rest.

We are passionate about building our team and welcome energetic, dynamic and professional individuals who share in our commitment to excellence. Due to our continued success and dedication to our employees, TradeNet offers competitive compensation, excellent training and an extensive benefits package.
EmpID None Specified 

This position is currently not accepting applications.

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