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Hotel Front Office Manager 


Responsible for supervising all duties of the front desk and being the liaison for all interdepartment communications.

Superior supervision, multitasking, decision making and time-management skills are essential. Front office managers are also required to tend to customer complaints and queries in a pleasant and level-headed manner.

Performs the functions of "Manager on Duty" and is the first point of contact for any issues that may arise during scheduled shift. Other responsibilities include interviewing, hiring and training employees. Continuously evaluating the work performance of the Front Desk Staff and provides ongoing coaching and counseling. Respond to guest requests, complaints and comment cards in a courteous and efficient manner. Perform inspections of guest rooms and public areas. Monitor expenses to ensure control and maximize profit.

Position Requirements

Excellent communication and leadership skills

Progressive hotel experience

Flexible schedule a must, including nights, weekends and holidays

Highly organized and detail oriented,

Full-Time/Part-Time Full-Time  
Position Hotel Front Office Manager  
About the Organization Crystal Springs Resort is a spectacular NJ vacation destination, acclaimed as the New York Metro area's most unique four-season resort. Located in the rolling farmland of the Garden State's picturesque northwest, our world-class NJ resort is just an hour from New York City, and even closer to most northern and central NJ towns. Crystal Springs Resort offers so much to experience, you may come to think of our 4,000+ acre getaway as a playground for all ages.  

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