The National Accounts Center Accounting Clerk holds primary responsibility for the billing and payment of all customer and vendor services for the National Accounts Center. Collections are also part of this position, though they are primarily handled by the National Accounts Center Collections Agent. This job includes transaction entry, payment entry, generating customer bills and reports, providing the best in industry customer service by answering accounting/billing related inquiries from the National Accounts Customers and ensuring the National Accounts Center financial accounts are kept current and in proper standing.
The National Accounts Center handles the largest, multi-divisional or subcontracted customers for Baker. These customers expect the best in customer service which is what Baker is known for and has provided for 80 years!
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Quality Assurance Checks - verify that services are being performed for all accounts on a timely basis consistent with the requested schedule by the Customer.Also ensure that all invoices/service tickets are being received for these services as well as ensuring that payments are being made to sub-contractors and customers
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Verify all service requests for each week have been scheduled and completed
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Bring any service related issues that have not been resolved to the Manager of the National Accounts Center and Resource Coordinator
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Provide history reports to Brokers and Customers as needed
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Verify that Divisional Information is being inputted and processed correctly including pricing, service frequency, service transactions and invoices
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Answer all billing related questions, provide invoices and statements
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Assist collections with follow up on all Outstanding balances at the Net 30, 30 days overdue, and beyond
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Weekly reporting on all collections status and agings
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Follow up using SalesForce, email and phone calls to divisions on their collections efforts.
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Ensure all online billing systems are maintained, billed and followed up on appropriately and timely.
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Ensure all customer billings occur in a timely fashion
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Assist all internal departments with accounting related issues/questions
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Verify all invoices and payments to/from customers/brokers have been received or processed and paid
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Answer phone calls as they come in
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Submit invoices for payment
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Input customer service requests into CSS/Salesforce
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Forward service requests to appropriate divisions or sub-contractors
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Maintain CSS records with accurate and timely information for accounts
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Maintain National Accounts files with accurate and timely information
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Submit to National Accounts Manager, the scorecard report for interactions with divisions and vendors.
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Create a daily report of actions completed during that day and approximate time taken for each action
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Regular attendance and punctuality are essential for the smooth operation of this company.
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Perform other related duties, as assigned, for the purpose of ensuring the efficient and effective operation of the business