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Title

Technical Support Representative (Work From Home - Texas Only 10/19 Class) 

Location Remote Texas  
Description

Are you a motivated techie looking for a professional, work from home opportunity? Our Technical Support Representatives are passionate individuals who have a niche in troubleshooting, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it’s time for a change of pace. While providing the highest quality of customer service, you are guiding and educating customers through established troubleshooting procedures.

You will use your fix-it attitude as you walk customers through software and hardware trouble shooting, while maintaining your top-notch customer service skills to make an impact on your customers’ day.

RESPONSIBILITIES
This position is directly responsible for handling technical calls from club owners and or club personnel regarding hardware and software issues.

  • Maintain and continually grow an expert level knowledge of ABC Financial software platforms and related hardware
  • Troubleshoot and resolve client software and other computer problems

  • Create CRM cases for clients’ software and hardware issues

  • Document technical troubleshooting steps and problem resolution

  • Escalate issues to appropriate personnel when needed by following structure in place

  • Assist teammates with problems/issues as needed

  • Write technical documents to be used by other technicians

 

POSITION DETAILS

  • Must be a resident of Arkansas or Texas

  • Starting pay rate is $15.00 per hour with unlimited growth opportunities

  • The help desk is always open and representatives must be flexible to any schedule that is assigned to them

  • ABC provides all required hardware for the position. Representatives must provide hardwired, high-speed internet services (DSL or Cable only) and a quiet, private office space

  • Excellent attendance and punctuality are required and expected at all times

  • This position cannot miss any work days or work hours during the first 60 days of employment

  • The training for this position is an intense 6 week pass or fail program

  • This position does not require experience in technical support. However, strong technical knowledge and skills are required and will be testing during the interview process.

 
Position Requirements

QUALIFICATIONS
• Linear troubleshooting skills
• Networking knowledge of modems and routers
• Superior phone voice
• Ablility to relate to both technical and non-technical users
• Ability to work directly with clients
• Working knowledge of all Windows operating systems
• Ability to create/locate/modify knowledge base articles
• Must be able to multi-task
• Flexibility & Adaptability – Ability to changes priorities quickly and often

  

INTERNET SPEED REQUIREMENTS:

  • Remote agents must meet the following requirements at all times throughout employment:
    • Download Speed - Greater than 5 Mbps (5000 Kbps)
    • Upload Speed -Greater than 1.5 Mbps (1500 Kbps)
    • Packet Loss - 2% or less
    • Latency/Ping - 100 ms or less
    • Jitter - 15 ms or less

 

 

 

 
Relocation Assistance None  
Travel Requirements None  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://ABCFinancialServicesInc.appone.com



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