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Title

System Support Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
 
Category Information Technology  
Description

The contract System Support Specialist performs planning, installation, and maintaining hardware and software systems designed for use throughout the SMAC organization. It involves investigating and analyzing a variety of unusual problems, questions, or conditions associated with systems administration. The contractor on-site support serves as a technical expert and consultant to management, as well as a participant in rerun efforts to ensure optimum functionality of assigned systems. The employee develops procedures for the operation, management, and maintenance of new or enhanced systems, providing guidance and instruction on their use to both assigned IT specialists and customers. The work affects the operation of system applications throughout the installation and the availability of systems required to meet business requirements.

 

  •   Identify system problems that are of an unusual or complex nature and develops corrective action.
  •   Designs data products, processes, or programs that enhance functional area management and provide for increased organizational optimization of IT processes.
  •   Oversees the installation and configuration of applications software and the establishment of user environments.
  •    Troubleshoots and analyzes unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommends acquisition of equipment, software and/or hardware which will resolve operational problems.
  •    Continually surveys system operation to identify and anticipate potential problems which could lead to loss or serious interruption of service.
  •   Identifies corrective or preventative procedures and takes actions to rectify immediate problems and prevent future occurrences.
  •    Performs testing, troubleshoots, and corrects complex or unusual problems involving interface and interoperability of system components such as hardware, systems software, and applications programs.
  •  Ensures maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation.
  •    Provides proactive consultation and instruction with system users to ensure seamless implementation of changes.
  •   Troubleshoots complex problems and provides support in a manner that minimizes interruptions in the customers' ability to carry out business activities.
  •   Coordinates  with other IT specialists and management  in  identifying  and  correcting  unusual  or  unprecedented  problems  and  providing innovative  approaches  to solving them.
  •  Tests and evaluates current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation.
  •   Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology.
  •    Evaluates vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated.
  •   Establishes controls for data privacy and security in management information systems.
  •   Participates as a key member and advisor on special committees and special projects designed to study methods to enhance the use of information technology throughout the installation.
  •   Participates in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities.
  •   Works with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology.
 
Position Requirements

  The following are required qualifications.

  •   Information Assurance (IA) Certification is a condition of employment.  This position includes IA work as a paramount duty requirement.  Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate TA certification within six months of assignment of these duties.  A waiver of this six month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3.  Failure to receive the proper IA certification may result in removal from this position.
  •    CompTIA Security + certification
    •    Department of Defense experience.
  •    Completion of a formal Space and/or Cyberspace Warfare operations course or equivalent. 
  •    Certified Ethical Hacking Certification
  •   Linux Certification
  •    Cisco Certified Network Associate Certification
  •   Knowledge of IT application software design principles, methodologies, and approaches used in developing, coding, testing, debugging, and maintaining applications software that support functional requirements.

 The following are highly desired qualifications.

  •  Knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment.
  •  Ability to modify existing systems and relate all aspects of the work to overall system requirements, to stay well informed on rapidly changing technology, to advise on and implement new technology, to evaluate its possible impact on organization missions, to develop strategies to satisfy requirements, and to offer alternative approaches in operating systems development and/or problem resolution.
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Barksdale AFB  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number INF-16-00147  
COL  

This position is currently not accepting applications.

To search for an open position, please go to http://CSSS.appone.com



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