Share Email Opening Title Tax Services Manager  EOE Statement Ascentis is proud to be an Equal Opportunity Employer.   Description The Tax Services Manager is responsible for leading the Tax Services team, delivering or exceeding SLAs, designing and executing strategies to be more effective and efficient, building a high performing team, working with colleagues in the Client Success organization and across the company, all in service to the goal of ensuring our clients are entirely satisfied with their experience with their Tax Services.  We hold service quality as a core value, and the Tax Services Manager will embody that value.   The qualified candidate has deep payroll taxation expertise. You have meaningful experience leading a team – you can select and develop great performers. The ideal candidate is highly detail- and process-oriented; you are metrics-oriented and you love to analyze how to improve efficiency and effectiveness, and you’re great at leading change. The ideal candidate is skilled at client communication, able to discuss complex taxation issues with beginners and experts alike.    You handle difficult conversations with aplomb.  This is a player/coach role, so you’ll not only lead the team, but you’ll do some of the client-facing work yourself.  You’re a great colleague, and enjoy partnering across departments to ensure better outcomes for all parties.  Finally, you’re highly accountable.  The buck stops with you.   Responsibilities will include: Team Management Lead a team of 3 Tax Associates Provide coaching and career development Hold your team to the highest standards of delivering quality work on time or early Foster a highly collaborative team environment Report to executive leadership on activities, achievement of service level agreements Process Management Oversee day to day operations of the Tax team, ensuring that all work is complete in a timely manner and at a high quality standard Own the quarter-end and year-end tax management processes Identify opportunities to improve processes and policies, and drive execution thereof Collaborate with the Product Management team on needed adjustments to the software Own the relationship with our Tax Services partner Client Management Ensure that new Tax Service clients get off on the right foot Ensure that clients find it easy and enjoyable to work with Tax Services Work directly with clients on key and challenging issues, such as amendments and enquiries Serve as the first point of escalation for any clients who are concerned about the quality of service provided by the Tax Services team   Position Requirements Job Requirements:  Experience in payroll taxation is required Experience in leading a team is required Customer service experience, preferably at a human capital management setting is strongly preferred Experience working in a fast-paced, team environment Strong oral and written businesses communication skills; ability to interact credibly with C-level audiences Quick analysis, troubleshooting and problem resolution skills Highly organized with exceptional follow through   Location Roseville   About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success! We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis! Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!   This position is currently not accepting applications. To search for an open position, please go to http://Ascentis.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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