Email Opening Title Call Center Representative - Inbound  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description HGS IS HIRING FOR SEVERAL POSITIONS SUPPORTING OUR INDUSTRY LEADING CLIENTS! Do you have a passion customer service? We are looking for enthusiastic and personable candidates to join our team at HGS! We have 1st and 2nd shift positions available. Our position also includes HGS benefits such as: Health insurance - Life insurance - Dental insurance - 401K - Paid time off - Tuition reimbursement Call us today or apply online and start down the path to becoming a member of Team HGS!!   Job Requirements: High School Diploma or GED Scheduling flexibility Strong communication skills, both written and verbal Positive and Upbeat Attitude Strong and Positive Work History Call us today or apply online.   (309) 589-7525. HGS is a drug free work environment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status   Position Requirements COMPETENCIES: Competency/Definition   Customer Orientation Agent understands the impact of individual performance as it relates to the client program and to meeting/improving targets; understands the client needs and expectations; responds to requests effectively and on time; refers complex questions to a higher decision making level; meets customer needs in a respectful, helpful and responsive manner; works with the team to meet objectives; is open to change and new information.   Communication Skills Listens and presents appropriate information in a clear and concise manner, both orally and written; few grammatical errors; able to establish two way communication with Team Leaders.   Work Ethic Ability to direct oneself towards meeting ones deliverables; clearly sets a goal and works towards achieving it; clarifies expectation about what/how things need to be done before starting work; takes ownership for work; is open to new ideas; complies with rules and processes; appropriate dress; demonstrates behaviors consistent with the organization’s values; treats others with respect; understand and follows ethical guidelines; regularly shares expertise with team members to support continuous learning and improvement; works well with others, promotes teamwork.   Job Knowledge Demonstrates basic knowledge and ability to use various applications/tools related to the function; is aware of metric goals; has the knowledge of policies, procedures and regulatory compliance; can identify problems/issues and tries to improve this based on program knowledge; requests help to understand complex issues; identifies problems and escalates accordingly.   Exempt/Non-Exempt Non-Exempt   Location HGS USA H1   About the Organization About Hinduja Global Solutions (HGS): A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million.   This position is currently not accepting applications. To search for an open position, please go to http://testJobsAmerica.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Team Leader, Operations in Lisle, IL Posted on: 8/25/2021 [Apply Now] Other Jobs Within 60 Miles Team Leader, Operations in Lisle, IL Posted on: 8/25/2021 [Apply Now]

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