Share Email Opening Title IT Technician II  Description SUMMARY Provide an initial point of contact for end users to receive support and maintenance within Muscogee Creek Nation Casinos technology environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely, accurate fashion, and provide end-user assistance where required. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on assistance at the desktop level. Other duties or projects, as assigned. ESSENTIAL DUTIES AND RESPONSIBILITES 1. First point of contact for end user PC, printer, software, point of sale and telephony issues. 2. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. 3. Perform onsite analysis, diagnosis, and resolution of peripheral hardware and software issues for end users, and implement corrective solutions, including offsite repair for remote users as needed. 4. Assist in defining and be accountable to SLO's and quality of service standards. 5. Assist in software releases and roll-outs according to Change Management best practices at the desktop level. 6. Perform account maintenance of Active Directory user accounts. 7. Responsible for pulling, terminating and testing copper and fiber cable, and various other types of cable support hardware. 8. Create, review, and update documentation on resolutions and troubleshooting. 9. Provide support and guidance to IT Technician I. 10. Travel to complete repairs as necessary. 11. Assist in inventory control process by following established procedures. 12. Work with and provide escort to vendors, ensuring they maintain our standards while working within our enterprise. 13. Build strong end-user relationships by keeping commitments and having a strong customer service-orientated approach at providing support. 14. Provide detailed documentation of troubleshooting steps in Incident Management system.   Position Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION Associate degree in the field of computer science, MIS, computer information systems or information systems and/or combination of education & experience. Preferred Certifications: A+, Network+, Security+, MOUS, etc. EXPERIENCE • 3-5 years related work experience in the field of Information Technology • Excellent technical knowledge of PC and desktop hardware • Excellent technical knowledge of PC internal components • Hands-on hardware and desktop application troubleshooting experience • Extensive equipment support experience with laptops, applications, desktops • Working technical knowledge of current protocols, operating systems, and standards   Gaming License Must obtain and maintain a gaming license.   Full-Time/Part-Time Full-Time   Number of Openings 1   Req Number INF-16-00005   This position is currently not accepting applications. To search for an open position, please go to http://riverspirittulsa.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Systems Specialist in Tulsa, OK Posted on: 4/10/2024 [Apply Now] Other Jobs Within 60 Miles Systems Specialist in Tulsa, OK Posted on: 4/10/2024 [Apply Now] Food and Beverage Shift Lead in Muskogee, OK Posted on: 4/10/2024 [Apply Now] F&B CSR in Okemah, OK Posted on: 2/2/2024 [Apply Now] F&B CSR in Okmulgee, OK Posted on: 3/27/2024 [Apply Now] Beverage/Cocktail Server in Tulsa, OK Posted on: 1/26/2024 [Apply Now]

AppOne.comTM   copyrightŠ1999-2017 HR Services, Inc. Click here for technical assistance.