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Tier II Help Desk Analyst/Tier II SNCC Intermediate 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
Category Information Technology  


Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.


•Ensure customer satisfaction through the resolution of all issues and problems reported.

•Produce plans, coordinate maintenance and upgrades in support of NITC Infrastructure and customers.

•Optimize the functionality of networks, systems, and reallocate resources independently without error resulting in no impact to our infrastructure or systems/availability.

•Diagnose and recover failed systems and applications individually and direct intermediate level personnel on the knowledge and skills required to perform the task based on expertise.

•Access, execute, and modify jobs and programs, make system and configurations changes, perform system IPL and Reboots via software and hardware methods, manage and respond to power and environmental power and air conditioning failures independently as a senior level IT Specialist.

•Train others

Position Requirements


  • Server Operating Systems LINUX (RedHat Preferably) , Windows, AIX, and UNIX

  • Storage Area Network (SAN) and/or Virtual Tape Libraries (VTL)

  • MVS, Z/OS, or Z/VM on the mainframe environment. The contractor must be able to independently modify configuration panels on the HMC and system consoles in support of customer request to perform system IPL’s, adjust resource availability or respond to WTOR messages.

  • Remedy ticketing suite or similar ticketing system, Solar Winds Network Monitoring tool, or a similar tool

  • ITIL Foundations V3 certification (within 90 days of hire)

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location St. Louis -USDA  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number INF-16-00084  

This position is currently not accepting applications.

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