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Customer Service Representative - Bi-lingual in Mandarin or Cantonese 

EOE StatementSterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
 
Description

STERLING BANK Job Description

Job Title: Customer Service Representative - Bi-Lingual in Mandarin or Cantonese

Department: Retail Banking

Reports To: Branch Manager

FLSA Status: Non-Exempt

SUMMARY Processes various financial transactions and sells financial products and services. Strive to retain present clients and develop new business by extending high quality and efficient service. Be alert to needs of customers to suggest additional services or products by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIES Represent Sterling Bank personably, efficiently and tactfully while in contact with the public either fact-to-face or by telephone. Greet customers and thank them as they leave. Cross-sells bank products and services including loan and investment referrals. Facilitates daily financial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing. Balances and verifies cash daily including ATM transaction entries. Understands and complies with bank policies and procedures. Assists customers with questions and concerns on accounts. Assists other Customer Service Representatives with balancing, solving problems as needed. May order daily supply of cash, and count incoming cash. Monitor branch for clean, orderly appearance. Assists branch operations in implementing new policies and procedures in the branch system. Maintains good attendance record and arrives to work in a timely fashion. Must be able to work Saturdays. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES None

 
Position Requirements

REQUIRED QUALIFICATIONS AND EDUCATION: Must be able to work Saturdays. Must be able to abide by Bank's attendance guidelines.Must be able to maintain professional appearance and demeanor. Must be friendly and respectful. Must be able to work independently as well as a part of the team.  Must be willing to listen and learn. Must be able to read, write and speak English proficiently. Must be bi-lingual in Mandarin and/or Cantonese. Has High School diploma or General Education Degree (GED).

PREFERRED QUALIFICATIONS: Experience of working in the same of similar industries. Experience of cash handling, customer service and sales.

 

 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Req Number RET-16-00010  
Location Cupertino Branch  

This position is currently not accepting applications.

To search for an open position, please go to http://SterlingBankandTrust.appone.com



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