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Title

Tax Services Associate 

EOE StatementAscentis is proud to be an Equal Opportunity Employer.
 
Description

The Tax Services Associate is responsible for instilling the highest levels of customer satisfaction by resolving client questions and issues in a timely manner.  Ascentis holds service as a core value, and the Tax Services Associate will embody that value via flawless execution of core tax activities.

 

The qualified candidate will be highly process and detail oriented; you don’t let things fall through the cracks, and you don’t allow balls to drop.  The qualified candidate is a gifted communicator, able to coach clients on setting up their Ascentis tax service, and managing their taxes via Ascentis on an ongoing basis; you’re great at teaching and you’re great at listening.  The qualified candidate will have basic to intermediate conversance in payroll and customer service skills, and be a voracious learner; you’re eager to build your knowledge and skill set.

 

Responsibilities will include:

Client Facing:

  • Provide new Ascentis Tax Service clients with the information they need to complete their new tax setups successfully (and on time)
  • Collaborate with clients to determine and solve the root causes of tax fallouts
  • Manage clients’ SUI rate changes
  • Coach clients on setting up new taxation jurisdictions
  • Assist clients in accessing their key taxation documentation
  • Respond to inbound requests for assistance thoroughly and quickly

Internal Facing:

  • Manage the new tax setup process to ensure that all clients meet or beat their setup deadlines
  • Resolve all fallouts before they become amendments
  • Document all work done on behalf of clients to ensure that we have a complete and accurate record
  • Identify opportunities for Ascentis Tax Services to serve clients more effectively and efficiently
  • Report to senior management on activities, achievement of service level agreements
 
Position Requirements • Minimum 2 years professional experience
• Strong preference for experience in payroll and/or tax departments
• Conversance in payroll, taxation and accounting concepts
• Customer service experience, preferably at a human capital management or accounting setting
• Experience working in a fast-paced, team environment
• Strong oral and written businesses communication skills
• Ability to manage multiple projects simultaneously
• Quick analysis, troubleshooting and problem resolution skills
• Highly organized with exceptional follow through
 
Location Roseville  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!





We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!





Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!







 

This position is currently not accepting applications.

To search for an open position, please go to http://Ascentis.appone.com



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