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Title

IT Support Technician (Technical Support Analyst) 

Location Seventh Generation, Inc.  
Open Date 3/24/2016  
Full-Time/Part-Time  
Exempt/Non-Exempt Non-Exempt  
About the Organization Seventh Generation is the nation's leading brand of household and personal care products that help protect human health and the environment. We believe our products are healthier solutions for the air, surfaces, fabrics, pets and people within your home-and for the community and environment outside of it.

We offer full time employees comprehensive health insurance coverage, education and training, a variety of flexible work arrangements, local health club membership, a robust wellness program supporting employees and their families and meaningful incentives to promote reducing each person's carbon footprint. These are just some of the ways we support and promote our community members. In addition, we are a dog-friendly office, located in Burlington, VT overlooking beautiful Lake Champlain.  
Description

 

OVERVIEW

The Technical Support Analyst is responsible for delivering superior technical service to a growing organization.  Technical support includes providing desktop support (hardware and software) to users in both the office and remote locations. Responsibilities include answering and logging customer’s calls, investigating, tracking and resolving problems, project management, and continuous process improvement. The position will be responsible for a variety of technology infrastructure support tasks and support key projects. Position will provide customer service that exceeds customer’s expectations.

PRIMARY JOB DUTIES                                                                                                  

  • User Desktop/Laptop support for both Windows and Mac systems 
  • User account setup and maintenance
  • Desktop hardware, software and peripheral upgrades, installations and configurations
  • Support of remote connectivity problems (VPN)
  • Provide guidance in MSOffice tools (Word, Excel, Powerpoint, Outlook, OneNote, Delve, Office365
  • Work with vendors to provide setup, user training, and support of phone system
  • Work with vendors in installation, configuration and upgrade of hardware and software
  • Support of user network connectivity problems (including wireless)
  • Support for mobile devices (Android/iOS)
  • Develop and continuously improve documentation and training to empower users
  • Continuously improve help desk and technology processes
  • Lead employee training 1on1 and in groupsHelp to identify, recommend and prepare sound IT infrastructure policies and procedures
  • Commit to personal development and growth by actively participating in personal development initiatives and applying developmental thinking within the context of planning and executing work.
 
Position Requirements

KNOWLEDGE AND SKILL REQUIREMENTS

  • Strong technical aptitude and customer service focus
  • Comfortable with performing hands-on technical support
  • IT Troubleshooting and support experience in a Windows environment
  • Experience with:
    • Windows
    • Active Directory
    • Virtual Private Networks
    • Office Productivity tools (Excel, Word, Powerpoint, Outlook)
    • TCP/IP
    • Phone systems and Voice over Internet technology
    • Wireless technology
    • Mac OS X and Mac office productivity tools
    • Mac support
  • Related Certifications are a plus
  • Familiarity with Instant Messaging, Video and Web conferencing.
  • Well organized, pays attention to details and double-checks them
  • Can manage multiple simultaneous priorities in time critical situations
  • Can work after-hours and weekends when necessary
  • College degree or equivalent work experience.
  • Excellent communication and customer service skills
  • Excellent problem solving and troubleshooting skills
  • Ability to work creatively and analytically in a problem-solving environment
  • Excellent leadership, communication (written and verbal) and interpersonal skills
  • Project management skills
  • Team player and customer service oriented
  • Aligned with the company’s Essence, Global Imperatives, Corporate Direction and socially responsible practices
 
EOE Statement Seventh Generation is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.  


This position is currently not accepting applications.

To search for an open position, please go to http://SeventhGeneration.appone.com



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