Email Opening Title Online Services Support Representative - PST 1000  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Provides support and assistance over the phone for the Paychex PST1000 time and attendance product. Acts as primary contact for clients utilizing Paychex PST 1000 product to provide dedicated customer service to Paychex PST 1000 client base and associated Hubs. Provides technical service and support in troubleshooting and resolving any customer software and hardware concerns to ensure they are resolved in a timely manner. Partners with Core Managers and other Operations and sales partners to ensure client satisfaction with Paychex PST 1000. Proactively ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs. Manages technical support on multiple accounts while delivering exceptional customer service to ensure our clients’ needs are met. Establishes and maintains a positive working relationship with clients, sales representatives and other field representatives to promote Paychex quality service image. Researches and resolves complex billing issues from clients or field representatives, ensuring accurate billing and promoting client retention, and provides the necessary feedback to the client and or field. Identifies and documents any potential improvements such as training, documentation and system enhancements in order to increase customer retention. Participates in special projects and department initiatives as requested. Participates in backup client inbound call queue.   Position Requirements High School diploma A minimum of 2 years of experience in client service or technical support. Excellent verbal, written, organizational and presentation abilities are required. Software certifications (Paychex or external) and training experience are preferred. Knowledge of networks, Paychex PST 1000 application, payroll or Preview is preferred.   Category Customer Service/Operations   Location OR, Beaverton, Portland Sales Office   Full-Time/Part-Time Full-Time   Req Number CUS-16-00499   Open Date 2/24/2016   Hiring Manager(s) Camille Cochran   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --