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Title

Payroll Client Support Lead 

Description

Do you enjoy working in the payroll industry?
Do you have natural leadership skills?
Looking for a fun company culture at a growing software company?
If yes, then read on!

 The Payroll Client Support Representative (CSR) Team is responsible for ensuring that our payroll clients are able to execute all aspects of their payroll successfully.  Our goal is to provide the best service quality in the Human Capital Management industry; to achieve that goal, our CSRs must be payroll experts and product experts, and bring a true dedication to service quality. Ascentis is looking for a Client Support Lead with strong payroll knowledge and mentorship skills to help drive the team's success.

 

Responsibilities:

  • Payroll Client Support Representatives aggressively pursue product and domain expertise, such that you are able to handle an ever-increasing percentage of client questions independently.
  • Demonstrate an attitude of “The buck stops with me” when it comes to making clients happy.
  • Payroll Client Support Representatives handle complicated product issues on behalf of clients independently, marshaling needed resources from across Client Success and the company, and seeing the issue through to full resolution, namely when the client is happy.
  • Generate zero client escalations due to poor service delivered by you.
  • Escalate product issues when appropriate.
  • Demonstrate facility in managing payroll projects (general ledger files, 401K files, etc.) independently on behalf of clients. 
  • Demonstrate sophisticated client communication skills, ability to manage even the prickliest of clients with aplomb.
  • Payroll Client Support Representatives display strong communication with partners within Client Success and across Ascentis to ensure the best possible client outcomes.
  • Contribute to the Client Success team in the form of tools, templates and other means of improving our quality and productivity.

 

 
Position Requirements

• Experience in payroll required - working knowledge of payroll taxes, multi-state a plus

• Leadership skills

•  Bachelor degree preferred

• Excellent written communication, verbal communication, active listening and presentation skills

• Strong organizational, analytical, priority setting and time management skills

• Ability to work on many clients and projects at the same time

• Self-starter and ability to think outside the box¯

• Ability to work under pressure in a fast paced environment

• Ability to project a positive, diplomatic and professional service attitude

 
Location Roseville  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!





We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!





Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!







 

This position is currently not accepting applications.

To search for an open position, please go to http://Ascentis.appone.com



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