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Enterprise Data Center Operations Support Specialist - (Senior) 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
Category Information Technology  

Will provide departmental supervision, technical advice and training to the senior and intermediate level personnel.  

Perform duties in a multi-tier client server and mainframe environment to include, but is not limited to:

  • Reports to and works closely with the Contractor Program Manager, Federal Department Branch Chief and Contractor IT Services Manager.

  • Performs special projects as requested by the Program Manager.

  • Ensures that all shifts are staffed with proper resources to fulfill the organizations mission.

  • Perform Production Control duties using state of the art scheduling packages

  • Perform System Administration (Windows / Linux) duties in a mainframe and midrange environment.

  • Manage and perform the steps/actions required in the Remedy ticketing system.

  • Maintain current and high level of technical Knowledge and skill in field of data center operations management.

  • Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room.

  • Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.

  • Support Disaster Recovery (DR) exercises

  • Ensure customer satisfaction through the resolution of all issues and problems reported that fall within the scope of this PWS.

  • Report, document and escalate customer contacts; regarding issues, problems, and information given.

  • Notify the Program Manager and/or Branch Chief for the SNCC or SOSB respectively of any unusual occurrence within the timeframes specified in each branch's standard operating procedures

  • Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small scale servers.

  • Ability to operate the web control system, fire suppression systems, Power Distribution Units (PDS), Generators (as backup power sources), Uninterruptible Power Supply (UPS), Computer Room Air Conditioning Units and Heating Ventilation and Air Conditioning (CRAC/HVAC), and other equipment to maintain a stable environment. The employee is expected to be proficient with the equipment so the action of the employee is likely to prevent the catastrophic outage to the organization and customers. Failure to apply routine, documented standards which would likely prevent an outage is unacceptable.

  • Maintain current and high level of technical skill in field of Windows or Linux administration.

  • Support Customer Disaster Recovery (DR) exercises, based on customer requests.

Position Requirements


Specific Skills and Knowledge Required:

  • Hands-on supervisor experience.

  • Windows and / or Linux administration experience.

  • Must have medium to large data center management experience.

  • Must possess individual knowledge and skills working in a data center environment that has the ability to perform complex functions independently or direct intermediate level personnel in the successful completion of the task required.

  • Experience performing system backups. Possess a competent level of knowledge or understanding of large file system backup strategies; experience or knowledge using Storage Area Network (SAN) and/or Virtual Tape Libraries (VTL) which has equipped the contractor with the skills and abilities to troubleshoot, diagnose, and resolve issues independently. Knowledge of Veritas Netbackup or High Availability Disaster Recovery (HADR) is a benefit.

  • Most possess competent knowledge and experience working in a client server environment utilizing one or more of these operating systems: LINIX, Windows, AIX, and UNIX. Candidate must demonstrate the ability to independently perform successfully in one or more of these environments.

  • Must have the knowledge and skills to perform installs of servers, software packages, perform system patching and troubleshoot connection or system unavailability issues.

  • Experience using the Remedy ticketing suite or similar ticketing system is a plus.

  •  ITIL®V3 Foundation level certification or be able to obtain this certification at employer cost within 90 days of employment start date.

  • Experience using peripheral components to connect to servers and troubleshoot/diagnose customer connectivity issues or system failures.

  • Knowledge and Experience using Solar Winds Network Monitoring tool, or a similar tool.

  • Possess excellent communication skills, both orally and written.

  • Experience and skills required in the use of the Microsoft suite tools used for documentation creation and management, specifically using Word, Excel, PowerPoint, Visio, Access, and Outlook.

  • Experience with data communications hardware/software, including routers, switches and firewalls. Contractor's level of knowledge should be commensurate with those of a senior level person capable of providing guidance and assistance to intermediate level personnel

  • Ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn.

  • Ability to install, maintain, and monitor electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.



Full-Time/Part-Time Full-Time  
Shift Nights  
Location Kansas City -USDA  
Number of Openings 2  
Exempt/Non-Exempt Exempt  
Req Number INF-16-00019  

This position is currently not accepting applications.

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