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Title

Desktop Support Specialist I 

Category Information Technology  
Description

As a member of the Information Technology team, the Desktop Support Specialist I will provide prompt and accurate technical support for all desktop PCs, printers, VOIP phones, and other devices. This person will provide the first line of customer support; they will be required to monitor and maintain any firmware, software, and security patches that may be required and related to day-to-day operations of the user-base.

A successful candidate for this position must be well-organized and demonstrate a strong capacity for following up to ensure the completion of tasks. They must have already shown a strong aptitude for written and verbal communication including the ability to interact with staff at all levels, and possess excellent customer service skills.

Essential Functions

  • Troubleshoot issues in a timely manner while keeping precise notes and updating information via an in-house ticketing system
  • Build new desktops, laptops and tablets, including installing and updating Windows operating systems and other application software, or make modifications to existing equipment as required
  • Perform day-to-day operating system, and application maintenance functions, including security patching and configuration management under the direction of senior IT staff members
  • Order, track, and receive equipment while maintaining asset inventories
  • Administer user accounts in an active directory domain
  • Assist with the administration and creation of documentation
  • At the beginning of each work day, communicate with the Desktop Support Specialist II regarding the goals of the previous day and week, as well as the current day and week, and any accomplishments or challenges
  • Keep appropriate team members informed of the results of the daily discussion mentioned above to ensure accurate and up-to-date communication among team members
  • Gather information and perform a variety of tasks related to accurately diagnosing issues that are reported via the ticketing system
  • Follow up frequently on assigned tasks and ensure that tickets have up to date notes. Communicate any progress to the ticket submitter and all involved parties often
  • Perform tasks as an individual contributor or as part of a project team
  • Work with minimal supervision while maintaining a high quality of service
  • Other duties as assigned by management
 
Position Requirements
  • Knowledge of PC hardware/peripherals, Microsoft Office, Windows desktop operating systems, and basic networking fundamentals
  • Ability to troubleshoot software, hardware, and connectivity issues, via phone, remote tools, and on location
  • Basic Windows administration experience preferred, including but not limited to: modifying file/folder permissions, active directory accounts, Windows 7 troubleshooting, transferring user profiles, and a basic knowledge of the tools within computer management
  • Must be able to take direction, manage priorities, and perform tasks with minimal supervision while maintaining strong attention to detail
  • Ability to effectively troubleshoot simple desktop to server-, or desktop access-related issues
  • Familiarity with MS Office products, including Visio, Word, Excel, Project, PowerPoint, and Outlook
  • Flexibility in a dynamically changing environment, acknowledging urgency when necessary
  • Must maintain a high level of confidentiality at all times along with the ability to properly handle sensitive materials concerning the organization
  • Self-motivated and detail-oriented with excellent communication skills

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

Education and Experience

  • Minimum of High School Diploma, or G.E.D.  
  • Minimum of one year Desktop Support or similar IT Support position
  • Minimum of  at least one CompTIA A+, NET+, Security+, or equivalent experience

Additional Requirements (If Applicable)

  • Ability to lift and move up to 50 lbs.
 
Shift Days  
Salary Range Salary Range Commensurate with education, experience, and qualifications  
Reports to Manager of Desktop Support  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Open Date 7/15/2018  
Location Shift4 Corporation - HQ (Las Vegas, NV)  
EOE Statement Shift4 is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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