Share Email Opening Title IT Analyst- Business  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Job Summary This position will serve as the initial point of contact for all Information Technology related support request with regard to end user support on computing, telecommunications, audio/video, multi-function printers and general office equipment. Responsibilities Primary: Provide initial point of contact and first level support for computer, telephone, audio/video and peripheral hardware users. Answer help desk phone calls when on-duty.  Log phone, walk-up, and email requests into help desk tracking system. Resolve issues whenever possible and notify appropriate technical staff whenever issues cannot be resolved in a timely manner. Refer problems to the appropriate technical staff. Ensure relevant information concerning troubleshooting and resolution is updated in the tracking system in a timely manner. Verify with users that the issue is resolved and close workorder as appropriate. Provide end-user support on audio/visual equipment. Schedule A/V resources and ensure users are familiar with setup and operation. Maintain and monitor status of organizational printing equipment and coordinate problem solving activities with vendors to assure maximum operational up-time. Maintain and make recommendations on inventories of desktop resources, shelf stock, and spare computers, components and peripherals. Assist with the diagnosis and correction of Level 2 issues and the implementation of design changes. Work additional hours when required, including weekends and evenings as part of game day coverage rotation and during special events such as concerts. All other duties as assigned by the Manager, IT Services Secondary: Remain abreast of advances in the personal computer and networking industry and make recommendations on appropriate technology. Provide and recommend training for users in basic PC operations and applications.   Position Requirements   Location Pittsburgh, PA   Full-Time/Part-Time Full-Time   Shift   This position is currently not accepting applications. To search for an open position, please go to http://PittsburghPirates.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Intern, Information Technology in Pittsburgh, PA Posted on: 3/29/2024 [Apply Now] Other Jobs Within 60 Miles Intern, Information Technology in Pittsburgh, PA Posted on: 3/29/2024 [Apply Now] Minor League Operations Assistant in Pittsburgh, PA Posted on: 11/2/2023 [Apply Now] Software Engineer in Pittsburgh, PA Posted on: 2/8/2024 [Apply Now] Performance Sous Chef in Pittsburgh, PA Posted on: 3/2/2024 [Apply Now] Data Scientist, Research & Development in Pittsburgh, PA Posted on: 4/19/2024 [Apply Now]

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