Share Email Opening Title Bilingual Technical Customer Service Representative  About the Organization WE ARE CANADA'S LARGEST AND MOST DIVERSIFIED HEALTH, SAFETY AND ENVIRONMENTAL SERVICE COMPANY. Our footprint spans from British Columbia to Newfoundland with 19 locations strategically placed to best service our clients in every aspect of safety they need. HSE Integrated has more than 700 employees, comprising one of the largest teams of industrial safety experts and inventories of rental equipment in North America.   Category Sales and Marketing   Location Montreal   Open Date 11/27/2015   Req Number ADM-15-00038   Description ACCOUNTABILITY: Broad position responsibilities will be to provide outstanding customer service for parts and/or replacement units for Natpro's represented manufacturers’ equipment.   CORE AREA OF RESPONSIBILITIES: Aftermarket Administration: Enter sales orders, draft purchase orders etc. using the Natpro ERP System; monitor records and reports – including shipping, receiving, and order fulfillment – to ensure customer satisfaction; Submit Return Material Authorization (RMA) to Customer Coordinate Training Program Process: Participate in training given or perform training to Team Members as required by the Corporate Training Program (CTP) Customer Service Process: Deploy customer handling procedures and drive individual accountability for members of the Customer Service Team through leading by example; customer satisfaction by agreed deadlines and schedules, communication to the external and internal Customer; Deal with internal or external customers in a professional and appropriate manner, in accordance with Natpro's Mission Statement, Promise of  Performance, and Company Policy; Customer satisfaction by agreed deadlines/schedules; communication to the external and internal Customer Endeavor: Achieve the highest level of success through being accountable to business concepts such as team work, Quality Management System, Occupational Health and Safety Systems, Continuous Improvement Projects, etc. Inventory Count - Participate: Support execution of the annual inventory count / audit Knowledge and Skill: Achieve success through self-actualization Occupational Health and Safety Process: Follow developed Occupational Health and Safety plans and purpose to make Natpro a healthy and safe place to work Parts Process: Ensure compliance to Parts Procedures Service: Ensure that work orders are completed in a timely fashion Warranty Process: Ensure that all warranty repairs are completed expeditiously or report upwards on any outstanding issues that are blocking progress of the warranty resolution; initiate all warranty claims to the factory for issues with represented manufacturers warranty; finalize all warranty claims with our represented manufacturers; Liaise with the VSM's on commercial issues   Position Requirements ACCREDITATIONS, EXPERIENCE, EDUCATION: Please note: Individuals in this role who do not meet these requirements should have equivalent work experience or be prepared to undertake training and education as required.   3-5 years experience in a similar role Superior wirtten and verbal communication skills in both English and French Previous experience working with industrial process equipment Above average computer skills, particularly Excel, Word and Outlook Certificate or diploma in Office Administration program would be an asset Superior organizational skills - a self-starter who can work independently and as part of a busy team Technically inclined   Full-Time/Part-Time Full-Time   Shift -not applicable-     Division DXP I NatPro   This position is currently not accepting applications. To search for an open position, please go to http://HSEIntegratedLtd.appone.com

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