Ascentis is looking for a Tax Services Representative in our Roseville, CA office. The position will take work direction from the Payroll Tax & Compliance Manager and our clients and also requires extensive interaction with our payroll tax services. Responsibilities: · Own a portfolio of Tax clients, independently managing their Tax queries, amendments and issues · Drive efficiencies in our processes for managing tax issues; we’re looking for an innovate thinker who enjoys making an impact with clients, and across the team · Drive innovations in the way we manage our clients to reduce the number of tax issues upfront · Accelerate productivity over time · Act as an intermediary between our clients and Ceridian Tax Service · Prepare backup paperwork to file amended payroll returns · Resolve client concerns and problems related to tax filing issues · Make changes or additions to client setup when necessary · Reconcile and balance quarterly and year-end data between our system and the tax service · Aggressively pursue product and domain expertise Skills: · Demonstrate an attitude of “The buck stops with me” when it comes to making clients happy · Demonstrate sophisticated client communication skills, ability to manage even the prickliest of clients with aplomb · Display strong communication with Partners within Client Success and across Ascentis and with the tax services to ensure the best possible client outcomes · Strong organizational, analytical, priority setting and time management skills · Ability to work on multiple clients and projects at the same time |