Email Opening Title Business Solutions Rep - Norristown  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Acts as a Paychex service advisor for clients by providing best in class service. Responds to client inquiries and concerns and assists the client to ensure timely resolution of concerns. Acts as a primary contact and advocate for multi-product clients. Answers, applies knowledge, and responds to calls daily from complex clients on products in order to meet client needs. Takes inbound and makes outbound calls in order to support clients with the assigned products and services. Researches and resolves complex client and system issues in a complete, accurate and timely manner to ensure client satisfaction. Logs and documents client conversations and issues completely and accurately to ensure that others servicing the client understand the interactions that have preceded. Supports custom interfaces between Paychex platforms and client’s 3rd party software to meet the needs of the client. Assists clients in building custom reports to meet the needs of the client. Provides outstanding service to maintain a high rate of client retention and builds trusted relationships. Conducts effective WebEx and online training to meet the needs of the client. Maintains knowledge of applicable Paychex payroll and ancillary products to ensure client satisfaction and retention. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems. Establishes and maintains a positive working relationship with clients and agencies to promote a positive quality service image. Collaborates to achieve team objectives and division goals. Works in partnership with other Paychex divisions to deliver outstanding client service.   Position Requirements High school diploma Minimum of 2 years' experience in a customer service or customer contact environment, including problem resolution. Prior experience in payroll, TAA and HRO preferred. Working knowledge of Microsoft Excel required. Basic financial or accounting knowledge preferred. Competency includes, but is not limited to, successful completion of job dependent exams as deemed appropriate during training period(s).   Category Customer Service/Operations   Location PA, Norristown, Philadelphia Sales Territory   Full-Time/Part-Time Full-Time   Req Number CUS-15-02643   Open Date 12/1/2015   Hiring Manager(s) Stephanie Poper   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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