Share Email Opening Title Help Desk Technician  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Job Title:  Help Desk Technician Employment Status: Full-Time Job Summary: Under limited supervision, uses skills gained through training and experience to assist users in resolving IT related problems through discussion and diagnosis and takes the necessary steps to remedy the problem. Refers problems requiring specialized intervention to a higher level.  Essential Duties and Responsibilities: Coordinate phone, email, and help requests from customers in need of IT technical support. Monitor PC equipment flow within facility so PC equipment is re-utilized PC Administration: Provides support, installation of hardware/software and recommendations on PC platform. Maintain security patches and anti-virus software on desktop and laptop systems. Provide additional support to other teams such as A/V and Networking issues. Be actively involved in coordinating and testing automatic software patching and configuration tools. Discuss with users the best practices for PC maintenance and performance. Troubleshooting endpoints such as: printers, fax machines, telephones, mobile devices, traditional and non traditional workstations. Running cable to facilitate the addition of network drops. Providing tutorials to end-users in need of assistance in regard to any applications we support. Provisioning and deploying physical machines to enable users to connect to their VDIs. Performing rudimentary Audio/Visual set-ups for internal events. Maintains currency in IT technical support techniques Operates standard office equipment and uses required software applications. Performs other duties and responsibilities as assigned.   Position Requirements Knowledge, Skills, and Abilities: Knowledge of: Windows OS and Office required Internal and external ITIL standards and methodologies desired WAN/LAN and Remote Access (VPN) Anti-virus, mobile devices and PGP encryption is required Skill in: Operating standard office equipment and using required software applications, including all applications listed above. Ability to: Partner with other functional areas to accomplish objectives. Gather information, identify linkages and trends and apply findings to assignments. Interpret and apply policies and identify and recommend changes as appropriate. Organize and prioritize multiple tasks and meet deadlines. Communicate effectively, both orally and in writing. Work independently as well as collaboratively within a team environment. Provide a high level of customer service. Establish and maintain effective working relationships at all levels of the organization. Educational/Previous Experience Requirements: Minimum Degree Required: Associate’s Degree Required Disciplines: Information Technology or a relate field ~or~ At least two years working experience in a corporate environment or any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications: Licenses/Certifications Required at Date of Hire: none Working Conditions: Hours:            Normal business hours.  Some additional hours may be required. Travel Required: local travel between business sites Working Environment:         Climate controlled office environment.   Full-Time/Part-Time Full-Time   Number of Openings 1   Location Main Office   About the Organization ACCESS is dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive and fulfilling lives. ACCESS has been serving the community for more than 40 years. Started by a group of volunteers in 1971 out of a storefront in Dearborn's impoverished south end, ACCESS was created to assist the Arab immigrant population adapt to life in the United States. Today, ACCESS is the largest Arab American human services nonprofit in the United States. With eight locations and more than 100 programs serving metro Detroit, ACCESS offers a wide range of services to a diverse population. ACCESS continues to honor its Arab American heritage while serving as a nonprofit model of excellence - an organization dedicated to community-building, focused on service to those in need, an advocate for cultural and social entrepreneurship, and the values of community service, health, education and philanthropy.   This position is currently not accepting applications. To search for an open position, please go to http://AccessCommunity.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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