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Title

Administrative Support I 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Job Title:  Administrative Support I

Employment Status: Part-Time

Job Summary: Under direct supervision, uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities:

  • Answer phones and transfer or direct callers to appropriate individuals. Take and deliver messages as needed.

  • Schedule appointments and admissions for clients and set up client reminders as needed.

  • Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients.

  • Distribute documentation to appropriate destination.

  • Greet visitors, determine service need and direct to appropriate area/individual.

  • May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups.

  • Typing, copying, filing, faxing, preparing and sorting mail, ordering supplies.

  • May enter routine data into database software.

  • May prepare client/patient forms and files (hardcopy and/or electronically).

  • May assist in gathering data for regular reporting based on assigned functional area.

  • May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area.

  • Maintain agency confidentiality and client’s privacy.

  • Performs other duties and responsibilities as assigned.

 
Position Requirements

Knowledge, Skills, and Abilities:

Knowledge of:

  • Basic concepts, principles and practices of office administration.
  • Billing systems, co-pays, deductibles, and insurance verifications as well as referrals and prior authorizations based on assigned functional area.
  • Basic medical terminology based on assigned functional area.
  • OSHA standards and universal precautions based on assigned functional area.

Skill in:

  • Operating standard office equipments and using required software applications, including Microsoft Office.
  • Operating electronic medical record software based on assigned functional area.
  • Operating database software based on assigned functional area.
  • Operating MI WIC database based on assigned functional area.

Ability to:

  • Communicate verbally.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Establish and maintain effective working relationships
  • Provide a high level of customer service to both internal and external contacts.
  • Work independently as well as collaboratively within a team environment.
  • Maintain confidentiality of agency and client information.

Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • High School Diploma.

~and~

  • At least 6 months  previous Admin/Clerical experience / 1 year preferred or any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:
    • none

Working Conditions:

Hours:   Normal business hours.  Some additional hours may be required.

Travel required: none

Working Environment:      Climate controlled office environment during normal business hours.

 
Full-Time/Part-Time Part-Time  
Number of Openings 1  
Location Arab American National Museum  
About the Organization ACCESS is dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive and fulfilling lives.

ACCESS has been serving the community for more than 40 years. Started by a group of volunteers in 1971 out of a storefront in Dearborn's impoverished south end, ACCESS was created to assist the Arab immigrant population adapt to life in the United States.

Today, ACCESS is the largest Arab American human services nonprofit in the United States. With eight locations and more than 100 programs serving metro Detroit, ACCESS offers a wide range of services to a diverse population.

ACCESS continues to honor its Arab American heritage while serving as a nonprofit model of excellence - an organization dedicated to community-building, focused on service to those in need, an advocate for cultural and social entrepreneurship, and the values of community service, health, education and philanthropy.
 

This position is currently not accepting applications.

To search for an open position, please go to http://AccessCommunity.appone.com



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