Email Opening Title Bilingual (English/Spanish) Representative, Client Services - Part Time - Work From Home  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description What are you working forward to? On our Call Center team, you'll ensure customers succeed—and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them. Bilingual Client Services Part Time Work From Home Representative Of course you're a team player. Of course you're good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to: • Be the main point of contact for both English speaking and Spanish speaking customers who are looking for answers regarding their healthcare and retail credit cards. • Discuss payment options and educate our customers on our various promotional plans. • Answer inbound calls from customers regarding their credit card inquires. • Resolve credit inquiries on new accounts • Achieve the highest level of customer satisfaction through one call resolution. • Maintain and improve customer/client relations • Consistently improve overall activation and retention of cardholders. This Work at Home position is ideally suited for candidates seeking long-term, part-time employment with one of the world's largest and most respected companies. This is a PART-TIME position, working 19.5 hours or less a week, with limited benefits. The initial application process may take approximately 60 minutes to complete. This includes collection of contact information, eligibility questions, and an online assessment. Requirements *YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT •Fully fluent in English and Spanish •6+ months of customer service experience in any industry or equivalent military experience •Must live within 65 miles of our Phoenix facility Eligibility Requirements: •You must be 18 years or older •You must have a high school diploma or equivalent •You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process •You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. •Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time. Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.   To work forward to something exciting, apply online at www.syfcareers.com   Benefits From Day One, you'll enjoy high starting wages ($14.85/hour) and a potential for various benefits. Part time benefits may vary.   Please Note Applying will take approximately 5-10 minutes. Upon successful completion of this step you will be invited to participate in our online assessment.   Location Phoenix   About the Organization We partner with businesses to provide the payment tools and technology that help give customers the buying power they need-including healthcare financing and banking services. Every day, at over 350,000 partner locations, we help people and businesses fulfill their ambitions.   This position is currently not accepting applications. To search for an open position, please go to http://joinsyf.appone.com
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