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Title

Collections Specialist 

Category Credit/Collections  
Description

Summary:  Reviews and contacts customers about overdue payments on demand deposit accounts and consumer loans. Based on analysis with the customer, determines appropriate action, i.e. loan restructure or revised payment plan is required. Works with lenders in connection with past due loan activity on consumer loans to assure recovery is possible. This position is also responsible for managing the work load of Baker Hill from complete application to underwriting approval of loans. Adheres to critical times of application to deliver approved, denied, cancelled or renegotiated loans. Maintains compliance standards at all times and ensures quality loans meet loan policy guidelines.

Essential Duties and Responsibilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Essential duties and responsibilities include the following:

  • Reviews and evaluates highly sensitive and confidential customer financial and ancillary information to make determination of payment plan and/or loan restructure.
  • Primary contact person for consumer collection inquiry to customer past dues and determines next steps of collection process.
  • Reviews delinquent account records and prioritizes the order in which customers must be contacted or re-contacted according to degree and amount of delinquency for collection of overdue accounts.
  • Based on initial assessment, refers accounts to supervisor for repossession and legal actions against debtors.
  • Evaluates workflow and provides recommendation for improvement for efficiencies.  Based on agreement, develops and implements agreed upon process and/or procedures.
  • Functions as the liaison between the bank and the customer resolving issues relative to the collections area and other business lines within the bank to obtain workable solutions for both parties.
  • Documents all customer information obtained within core system.
  • Adhere to loan policy, i.e., underwriting and quality control requirements in underwriting file, maintain  standards for compliance to policies and guidelines
  • Responsible for buying back bank property at “Sheriff Sale” to recover dollars towards outstanding loan balances.
  • Responsible for Small claims process on charged off loan and deposit accounts to recover dollars towards outstanding balances.

Other Responsibilities:

Perform other related duties as required or assigned that are in the spirit of this job description and position as necessary for the Bank and the Department to function effectively.

  • Confer with other Baker Hill Administrator when needed

Supervisory Responsibilities: None

 

 
Location Admin Center, Wausau, WI  
About the Organization At IncredibleBank, we believe in our employees, our customers, and the impact we make in our communities. When your name is Incredible, it's a lot to live up to! And we feel it.

Because of that, we continually look to raise the bar, expect more out of ourselves and each other, break out of "traditional banking," and make our mark in an industry that needs a good shake-up! It's #HowWeIncredible  
EOE Statement IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.  

This position is currently not accepting applications.

To search for an open position, please go to http://IncredibleBank.appone.com



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