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Title

CSR-Licensed Agent Sales Representative 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Now Hiring Licensed Insurance Agents!!  Starting at $13 plus COMMISSION!!

As a Licensed Agent for HGS, you are the expert helping consumers understand their options to choose the plan that is best for them.

 

The primary role of the Licensed Agent Representative is to respond positively and professionally to inbound and outbound calls and email related to new and existing accounts, for both external and internal customers. The Licensed Agent Representative drives sales while also ensuring high levels of customer satisfaction.

  • Our call center is open daily from 6am to 9pm MT, Monday through Friday with some weekends needed as well. There are a variety of shifts to best fit your schedule and support call volumes
  • This is a temporary position and does not provide benefits

Minimum Job Requirements: (Education, Experience, Skills)

  • High School Diploma or GED
  • Show proof of current health and life insurance license
  • Previous experience in a commission driven, sales environment
  • Strong PC and software experience and an ability to navigate through multiple systems and platforms including CRM, state and client insurance portals, word processing and spreadsheets
  • Demonstrated customer service skills
  • Must demonstrate assertiveness, positive attitude and energy, goal setting, commitment to task, persuasiveness, decision making & problem solving.
  • Positive work history
  • Excellent communication skills and telephone skills
  • Ability to research documents and find information
 
Position Requirements

COMPETENCIES:

Competency

Definition

Customer Orientation

Agent understands the impact of individual performance as it relates to the client program and to meeting/improving targets; understands the client needs and expectations; responds to requests effectively and on time; refers complex questions to a higher decision making level; meets customer needs in a respectful, helpful and responsive manner; works with the team to meet objectives; is open to change and new information.

 

Communication Skills

Listens and presents appropriate information in a clear and concise manner, both orally and written; few grammatical errors; able to establish two way communication with Team Leaders.

 

Work Ethic

Ability to direct oneself towards meeting ones deliverables; clearly sets a goal and works towards achieving it; clarifies expectation about what/how things need to be done before starting work; takes ownership for work; is open to new ideas; complies with rules and processes; appropriate dress; demonstrates behaviors consistent with the organization’s values; treats others with respect; understand and follows ethical guidelines; regularly shares expertise with team members to support continuous learning and improvement; works well with others, promotes teamwork.

 

Job Knowledge

Demonstrates basic knowledge and ability to use various applications/tools related to the function; is aware of metric goals; has the knowledge of policies, procedures and regulatory compliance; can identify problems/issues and tries to improve this based on program knowledge; requests help to understand complex issues; identifies problems and escalates accordingly.

 
Exempt/Non-Exempt Non-Exempt  
Location HGS USA Gran Vista  
About the Organization About Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million.
 

This position is currently not accepting applications.

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