| We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
JOB PURPOSE:
Product Advisors positively and professionally respond to customer contacts received from a variety of sources to meet or exceed client customer service expectations. Customer service may include gathering information, relaying product information, accessing dealer/service locations, and placing product or literature orders and up-selling client products. Product Advisors use a variety of resources to respond to customer contacts, including scripts, actual products, product literature, internet and computer databases.
ORGANIZATIONAL PLACEMENT:
Typically Reports To: Operations Team Leader
Typical Reports: NA
Principal Duties and Responsibilities:
- Process and respond to customer contacts received via incoming calls, internet, email or white mail in a professional manner to meet or exceed client expectations.
- Gathers information, conducts brief surveys, or up sells a product. Diffuses anger, shows empathy, and engages in active listening.
- Provides customers with product information that is easily referenced from tools provided. Responses to customers require routine decisions regarding what needs to be done and a small number of choices.
- Follows scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed. Executes specific rules and procedures with limited discretion.
- Accurately data enters customer data for processing of orders & literature requests.
- Maintains performance in accordance with departmental and Company guidelines to ensure the highest level of quality to our clients and their customers.
- Performs assigned clerical duties to enhance departmental operations.
- Attends on-going training meetings to properly update skills and information.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all HGS employees are expected to:
* Promote teamwork and cooperative effort. * Help train and give guidance to other HGS employees. * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. * Provide internal and external customers with the highest quality service.
Minimum Job Requirements: (Education, Experience, Skills)
- High School Diploma or GED
- Demonstrate Customer Service Skills
- Data Entry Skills
- Strong computer skills with the ability to navigate between multiple applications
- Ability to adapt quickly to change in a fast-paced work environment.
- Highly organized with strong attention to detail.
- Able to handle highly confidential customer information
- Commitment to company values and goals
|
About Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million.
|
Click here for technical assistance.