Email Opening Title Online Services Implementation Coordinator - MSP  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Responsible for the timely and effective setup of Online Services applications and its integration with the Paychex Preview payroll application. Creates each client’s Online Services internet account site so that the client can utilize Online Services. Provides client service and technical support for the new Online Services clients to ensure proper integration and data synchronization between Online Services applications and Preview. Utilizes web-based collaboration tools to guide the client through the setup process and provide instructions for basic Online Services access and utilization. Maintains knowledge of Online Services applications, Preview software, internet technology and PC and network configuration in order to effectively install and test the application in each client’s unique technical environment. Researches and resolves client technical issues in a timely manner to optimize client experience and satisfaction. Documents and submits Online Services defects and application enhancements in order to prioritize and resolve issues to ensure stability and reliability of Online Services applications. Troubleshoots and diagnoses client hardware, software, permissions and network issues during the initial setup phase to ensure successful installation.   Position Requirements High school diploma A minimum of 4 years relevant experience with proven skills in customer service, technical support, and problem resolution required. Working knowledge of internet, hardware, software, and networking is strongly preferred. Paychex MMS Preview experience is preferred.   Category Customer Service/Operations   Location(s) OH, Lima, Applicant Tracking Office, AZ, Phoenix, Phoenix Office   Full-Time/Part-Time Full-Time   Req Number CUS-15-01638   Open Date 9/11/2015   Hiring Manager(s) Kimberly Mccurley   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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