Email Opening Title S125 Client Service Advisor I - Part Time  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Acts as an advisor for HRS clients and participants regarding Section 125 products. Fields inbound telephone calls in an Automatic Call Distribution (ACD) environment. Maintains a high level of product and system knowledge for Section 125. Fields daily calls from S125 clients and participants regarding their plan. Provides a detailed explanation of plan provisions along with Internal Revenue Service (IRS) and Employee Retirement Income Security Act (ERISA) rules and regulations in an effort to provide one call resolution. Logs and documents client and participant conversations and issues in an effort to minimize repeat callers and provide optimal resolution. Prioritizes and manages caller issues to resolve critical or time sensitive issues before less urgent issues. Develops and maintains high degree of product knowledge to stay abreast of all product, regulatory, policy and industry changes. Assists as needed with following up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution timeframe expectations established. Assists teams with FSA claims processing during peak periods to ensure timely and accurate processing. Provides service related technical support to clients and participants using the automated phone system (IVR) and website. May conference clients or participants into various systems to help navigate through the menu options. Offers feedback on enhancing processes and training to support continuous initiatives to improve service to our clients. Hosts various informational shadows outlining everyday job responsibilities to help individuals outside of the department understand this role.   Position Requirements Bachelor's or Associate's degree preferred Experience with Section 125 product is preferred. MS Office and Internet skills are required. A minimum of 2 years related experience in a client service/call center environment are required. Working hours for the position are 8:00 a.m. MST - 1:00 p.m. MST.   Category Customer Service/Operations   Location AZ, Phoenix, Phoenix Office   Full-Time/Part-Time Part-Time   Req Number CUS-15-01612   Open Date 9/3/2015   Hiring Manager(s) Scott Guest   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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