Email Opening Title 401(k)/S125 Team Lead  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Assists the supervisor with day-to-day business operations, including training of specialists and reporting. Resolves escalated issues that arise in the business unit. Acts as a liaison between various groups and represents business units in projects and CR Releases. Assists employees in all aspects of product processing. Assists the supervisor in the monitoring of work flow using key indicators and staff interaction to ensure that deadlines and accuracy requirements are met. Evaluates daily processes and procedures to provide the necessary feedback, solutions, and alternatives to alleviate future issues. Facilitates rotation of tasks by creating training schedules to ensure that work is delegated efficiently. Provides technical expertise to solve problems regarding internal, field office, and client issues; ensures that quality service is provided to both the field offices and clients. Maintains key indicators to keep supervisor and management team up-to-date on activities and productivity. Resolves escalated issues for the group with the necessary internal partners to ensure accurate and timely resolution of all issues. Mentors other specialists and conducts trainings as needed to ensure that all specialists have the required knowledge to perform their duties effectively. Coordinates daily status meetings during year end to ensure timely and accurate processing. Assists teams with processing during peak periods to ensure timely and accurate processing. Participates as lead on system enhancement projects to ensure that departmental needs are met and that the actions of the team are in line with departmental goals. Reports issues to IT Support and follows issues through the process to ensure resolution. Writes work requests and participates in project meetings to enhance our products and systems. Prepares reports on productivity and efficiency and makes suggestions for improvement. Assists with development of staff including ongoing training, system support, and general troubleshooting. Provides second-level support to team regarding client communication and to partners regarding advanced product features.   Position Requirements Bachelor's or Associate's degree preferred A minimum of 4 years experience working with Paychex HRS products including, but not limited to, 401(k) or S125 is required. Knowledge of Microsoft Word, Access, and Excel is preferred.   Category Customer Service/Operations   Location NY, West Henrietta, Rochester University Park Office   Full-Time/Part-Time Full-Time   Req Number CUS-15-01586   Open Date 9/3/2015   Hiring Manager(s) Gregory Barkau   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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