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Title

Case Worker II 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

The Case worker II will work with the clinician, Medical Liaison (RN), and other  care coordination interdisciplinary team members to implement the delivery of Comprehensive Care Coordination services following a patient centered, medical home model to facilitate optimal patient outcomes (viral suppression); promote  ongoing, long term  engagement in medical care, and ensure appropriate services utilization throughout the network without any gaps in care for individual clients.

The Case Worker II specific focus is to engage newly diagnosed or out of care individuals and work with them to link them to HIV medical care and supportive services to remove barriers preventing individuals from seeking care, such as medical insurance, as well as empowering the clients to navigate the health care system.  The Case worker II conducts outreach activities in partnership with counseling and testing partners to locate out of care or unaware individuals; identifies and establishes new referral relationships with organizations for linking newly diagnosed or out of care individuals to medical care; conducts patient intake and assessment;  provides risk reduction treatment planning and counseling; actively refers clients to supportive services to remove immediate barriers to care; links clients to medical care; educates and empowers the client to be able to navigate the healthcare system; and works with the Care Coordination interdisciplinary team  to coordinate the client’s medical care and other needs for optimal health outcomes.

Job Title:  Case Worker II

Employment Status: Full-Time

Job Summary: Under limited supervision, uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program’s objective and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Resolves most questions and problems, and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

Essential Duties and Responsibilities:

  • Assess and complete initial review process including identification of participant motivation, strength, barriers and resources. Complete any necessary paperwork related to services provided.
  • Help program participants to identify and access options available to them through the program and their local community.
  • Develops and implements plans of action that helps participants set goals and identifies steps, a timetable, and responsibilities for each party to act and deliver on.
  • Provide on-going support to participants and ensure participation and program compliance. Review and revise plan as necessary.
  • May administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping samples and receiving test results.
  • Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies.
  • Utilize program tools to identify goals and address barriers. Assist clients in recognizing and understanding “at risk” behaviors.
  • Regularly collect documentation and evidence of participant progress and activities, complete required case notes and documents all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines.
  • Establish and maintain relationships with appropriate client referral sources.
  • May develop and maintain relationships with existing and potential employers.
  • May recruit new employers each month.
  • Maintain program policies and procedures per funding guidelines.
  • May attend meetings with the Department of Human Services to review deficient case files and determine participants compliance with program based on assigned functional area.
  • May regularly conduct home visits with clients based on assigned functional area.
  • May transport clients using company provided transportation.
  • May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites.
  • May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation.
  • May conduct regular group client meetings.
  • May conduct employer visits daily/weekly to market program services and recruit new job openings.  Maintain employer files and documentation regarding the employer and current and past job openings.
  • May translate and interpret information for non-English speaking clients as needed.
  • May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required.
  • May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills.
  • Maintain agency confidentiality and client’s privacy.
  • Maintain currency on new services and referral sources as well as services provided to clients.
  • May provide translation services as needed.
  • May provide cultural awareness education to employers who hire immigrants.  Assist employers in resolving conflicts and/or tensions as needed.
  • Operates standard office equipment and uses required software applications.
  • Performs other duties and responsibilities as assigned.
 
Position Requirements

Knowledge, Skills, and Abilities:

Knowledge of:

  • Community resources including social services agencies and crisis intervention providers.
  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.
  • HIPAA regulations based on assigned functional area.

Skill in:

  • Operating standard office equipment and using required software applications, including Microsoft Office.

Ability to:

  • Partner with other functional areas to accomplish objectives.
  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Communicate effectively, both orally and in writing.
  • Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus.
  • Maintain confidentiality of agency and client information.

Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • High School Diploma
  • At least one year related work experience based on assigned functional area or any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:
    • Chauffeurs License may be required depending upon assigned functional area.
  • Licenses/Certifications Required within 12 months from Date of Hire:
    • Career Development Facilitator certificate depending upon assigned functional area.
    • MDCH test counselor certification & phlebotomy is required depending upon assigned functional area.

Working Conditions:

Hours: Normal business hours.  Some additional hours may be required.

Non-traditional hours including nights and weekends based on assigned functional area.

Travel required: local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

Working Environment: Climate controlled office environment during normal business hours.

 
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Location Ferndale Office  
About the Organization ACCESS is dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive and fulfilling lives.

ACCESS has been serving the community for more than 40 years. Started by a group of volunteers in 1971 out of a storefront in Dearborn's impoverished south end, ACCESS was created to assist the Arab immigrant population adapt to life in the United States.

Today, ACCESS is the largest Arab American human services nonprofit in the United States. With eight locations and more than 100 programs serving metro Detroit, ACCESS offers a wide range of services to a diverse population.

ACCESS continues to honor its Arab American heritage while serving as a nonprofit model of excellence - an organization dedicated to community-building, focused on service to those in need, an advocate for cultural and social entrepreneurship, and the values of community service, health, education and philanthropy.
 

This position is currently not accepting applications.

To search for an open position, please go to http://AccessCommunity.appone.com



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