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Title

Supervisor, Center for Working Families  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Job Title:  Supervisor, Center for Working Families

Employment Status: Full-Time

Job Summary: Under general supervision, uses specialized knowledge of personal finance to assist helps low to moderate income families boost earnings, reduce expenses, and make appropriate financial decisions that lead to asset building, financial stability and self sufficient  through an integrated service model approach. Identifies and assesses clients and works to determine and direct them to different venues that will meet their needs. Originality and ingenuity are required to locate and direct clients to appropriate resources. Resolves most questions and problems and refers new or unusual issues to a higher level.

Essential Duties and Responsibilities:

  • Oversee the daily operation of the program and ensure all requirements are met. Establish and implement policies, processes and procedures that guide the daily operation of the program.

  • Assess and complete initial review process and necessary paperwork related to services provided. Identify objectives and establish goals and action steps to meet them.

  • Provide clients with information and referrals to various programs including training, partner services, mentoring relationships, etc… based on establish goals and objectives.

  • Follow up on the various services the client was referred to ensure participation, measure outcomes and monitor program compliance.

  • Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies.

  • Cultivate and maintain relationships with a network of mentors, providers, professional services and other immigrant focused initiatives that support financial independence activities.

  • Facilitates workshop opportunities by working with community partners/subject matter experts to deliver workshop or by developing and presenting materials on topics of relevance.

  • Documents all activities and services provided in compliance with the agencies and funding source quality assurance plan.

  • Report on program progress at required intervals per department and funding guidelines.

  • Ensure that information is collected for accurate and timely reporting as required by funding sources; meet all reporting requirements for all funding sources.

  • Identify and/or create internal processes, departmental forms and documents, business development coaching and training materials and other curriculum as needed. May deliver coaching and training programs as needed.

  • Function as a point of contact for outside resources that operate from within the Center and ensure resources operate within established agency guidelines and protocol.

  • May translate and interpret information for non-English speaking clients as needed.

  • May plan and execute various special event activities designed to increase awareness of specific programs and increase donations.

  • May participate in the writing of grant proposals in an order to retain current funding and/or obtain new funding. Review grant contracts and consult with Director on a regular basis to ensure compliance.

  • Maintains currency in new business development tactics, techniques and support services and systems.

  • Supervisory duties as assigned.

  • Performs other duties and responsibilities as assigned.

 
Position Requirements

Knowledge, Skills, and Abilities:

Knowledge of:

  • Intermediate to advanced concepts, practices and procedures of personal financial stability coaching techniques.

  • Community resources including other organizations and services designed to support asset building, financial stability, and self sufficiency.

  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.

Skill in:

  • Operating standard office equipments and using required software applications, including Microsoft Office.

Ability to:

  • Partner with other functional areas to accomplish objectives.

  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.

  • Objectively gather information, identify linkages and trends and apply findings to assignments.

  • Organize and prioritize multiple tasks and meet deadlines.

  • Handle stressful situations and provide a high level of customer service in a calm and professional manner.

  • Communicate effectively, both orally and in writing.

  • Maintain confidentiality of agency and client information.

Educational/Previous Experience Requirements:

Minimum Degree Required:

  • Bachelor’s Degree

Required Disciplines:

  • Business, Accounting, Finance, or a relate field

~and~

  • At least 1 year of experience coordinating a program, preferable in the financial sector.

  • At least 1-2 year working in a supervisory capacity.

  • Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

Licenses/Certifications Required at Date of Hire:

  • none

Working Conditions:

Hours:            Normal business hours.  Some additional hours may be required.

Travel required: none

Working Environment:         Climate controlled office environment during normal business hours.

 
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Location Employment and Human Services Center  
About the Organization ACCESS is dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive and fulfilling lives.

ACCESS has been serving the community for more than 40 years. Started by a group of volunteers in 1971 out of a storefront in Dearborn's impoverished south end, ACCESS was created to assist the Arab immigrant population adapt to life in the United States.

Today, ACCESS is the largest Arab American human services nonprofit in the United States. With eight locations and more than 100 programs serving metro Detroit, ACCESS offers a wide range of services to a diverse population.

ACCESS continues to honor its Arab American heritage while serving as a nonprofit model of excellence - an organization dedicated to community-building, focused on service to those in need, an advocate for cultural and social entrepreneurship, and the values of community service, health, education and philanthropy.
 

This position is currently not accepting applications.

To search for an open position, please go to http://AccessCommunity.appone.com



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