Email Opening Title CSA - Bilingual Customer Service Advocate  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Do you enjoy helping people? Do you thrive in a fast paced, customer focused environment? Then start your rewarding career as a part of our growing Customer Service team!  As a Customer Service Associate, you will help and work with customers and members to improve their health, well-being and sense of security.  As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. HGS encourages career development and offers continuing educational resources internally and externally to help you in your career advancement. In this pivotal role, Customer Service Advocate respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email. Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.     Position Requirements   High School Diploma or equivalent required, Associates or Bachelor’s degree preferred 1+ years of customer service experience analyzing and solving customer problems required; call centerexperience a PLUS Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer Knowledge of Medical Terminology a PLUS  Excellent written and oral communicattion skills Ability to perform in a high volume, fast paced call center environment Proven ability to work independently as well as a productive member of a team Exceptional organizational and time-management focus Bi-lingual Spanish Required   Exempt/Non-Exempt Non-Exempt   Location HGS USA Gran Vista   About the Organization About Hinduja Global Solutions (HGS): A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million.   This position is currently not accepting applications. To search for an open position, please go to http://testJobsAmerica.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Team Leader, Operations in Lisle, IL Posted on: 8/25/2021 [Apply Now] Other Jobs Within 60 Miles -- None found --

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