Share Email Opening Title Academic Advisor   About the Organization NCU was founded with the goal of providing accessible, high-quality, online graduate degrees to working professionals. No other university can match NCU's uniquely flexible approach to online learning, which includes weekly course starts and personal one-to-one mentoring from our professionally seasoned, all-doctoral faculty in a class size of one. With no residency requirements, NCU is perfect for the independent, self-motivated student who seeks a world-class education no matter where they live! Across all four of our Schools - the School of Business & Technology Management, School of Education, School of Psychology, and School of Marriage & Family Therapy - NCU is committed to helping students achieve academically to become valuable contributors to their communities and within their professions. With administrative offices in Prescott Valley and Scottsdale, Arizona, and San Diego, California, as well as students, alumni and faculty in more than 50 countries, NCU is an excellent choice for professionals around the world who share our passion for excellence. We envision growth trends to continue, and eagerly seek highly-credentialed and enthusiastic individuals to join our team.   Description Have you ever heard the saying, “A company is only as good as the people it keeps?” At Northcentral University, we strongly believe that our University is only as good as our team of staff, faculty and students around the world united by a commitment to excellence, innovation, diversity and accountability. We celebrate personal and professional growth and desire to see our team members fully realize and reach their potential. When you join the Northcentral team, you will enjoy a challenging, but positive and fun work environment that promotes productivity, achievement and fulfillment. If you are passionate about making a difference and are ready to be challenged and inspired in your daily work as part of a growing, success-oriented company, then we want to hear from you!   Who We Are: Northcentral University is a global leader in online graduate education with students, alumni, and faculty in over 50 countries around the world. Working professionals have the opportunity to earn a U.S. regionally accredited graduate degree in the areas of business, education, psychology and marriage and family therapy, while working One-to-One with our 100% doctoral faculty via advanced delivery modalities. NCU is committed to helping students achieve academically and become valuable contributors to their communities and within their professions. With administrative offices in Prescott Valley and Scottsdale, Arizona, as well as team members spread throughout the globe, NC U is an excellent choice for professionals around the world who share our passion for excellence. We envision growth trends to continue, and eagerly seek highly credentialed and enthusiastic individuals to join our team. What We Are Looking For: NCU is currently seeking a dynamic individual to become part of our Student Services team as an Academic Advisor. This position serves as a student’s key point of contact, providing in-depth, quality service to students from the time they are first enrolled until they graduate. Academic Advisors spend a majority of the day speaking with students on the phone, and another part of the day corresponding with students through email. They also serve as a liaison between each student and all other teams within the University. The position is responsible for identifying at-risk students and successful students, and educating and motivating those students to increase their likelihood of progressing to graduation. Additionally, Academic Advisors are also responsible for a specific set of operating tasks, and is measured using key metrics including retention rates and task completion rates.   Position Requirements Essential Duties and Responsibilities: Maintain all tasks/responsibilities for student load set by Associate Director or Director of Student Services. Performs daily operating tasks and responsibilities as assigned by the Associate Director, Roadrunner System, Student Portfolio Report or other task delivery methods. Monitors student degree plans and course schedules to ensure students are remaining in compliance with NCU policy Monitors each assigned student’s academic progress, per Satisfactory Academic Progress guidelines and requirements Responds to all student inquiries within timeframes set by Associate Director/Director Contribute to a positive and productive team atmosphere and working conditions Attend all required team meetings and trainings, adjusting schedule as necessary Deliver messages to students on behalf of university as needed, not limited to above mentioned tasks Participates in ongoing department projects, or other special projects, as needed Knowledge, Skills and Abilities: It is imperative that all Academic Advisors are well versed in all NCU policies, including policy updates Knowledge of operating systems utilized by team members of NCU, including, but not limited to Internet Explorer and MS Office products. Remain solution-focused in all interactions with students and NCU team members, keeping in mind all NCU policies Strong verbal and written communication skills Skill in operating equipment, such as computer, scanner, fax, copier and phone system Strong time management skills and ability to multi-task and prioritize Ability to facilitate online communication using email and/or other technology-based communication media, including but not limited to: web chat, NCU internal message system(s), Skype, Spark, MS Outlook email Ability to solve complex problems within framework of NCU policy Ability to work well in teams, while contributing to positive and productive team atmosphere, working conditions, etc. Ability to advocate for student without compromising integrity of University Strong understanding of NCU mission, vision, values, goals and strategies Strong ability to provide friendly student service on all calls and written correspondence regardless of message being delivered. Education and Experience: Bachelor’s Degree in Business Administration, Education, Psychology, Student Services, Counseling or related field from a regionally accredited university is required, Master's degree preferred. One (1) year experience in academic advising is preferred, student services or training and development in a collegial setting Excellent time management skills Effective interpersonal, communication and organizational skills All skills, abilities and education will be considered for minimum qualifications   What We Offer: In addition to excellent earning potential and a comprehensive benefits package—including medical, dental, vision, 401K, paid holidays and PTO—Northcentral University supports the professional growth of its team members through education benefits, growth opportunities and room for advancement. Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to change lives through higher education? Apply today!   Must be authorized to work in the U.S. (Visa sponsorship not available). No agencies or recruiters, please.   Full-Time/Part-Time Full-Time   Category Operations   Exempt/Non-Exempt Non-Exempt   This position is currently not accepting applications. To search for an open position, please go to http://testncu.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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