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Title

CR & B Analyst 

Description

CR&B Analysts (14 positions) Responsibilities will include reviewing the CR&B report that is generated from each DPI billing run to determine the cause of all differences identified in the assigned bill cases.  Responsible for developing queries to determine all customers affected and the amount that each customer is affected by each identified difference, as well as entering each identified defect into Quality Center (ALM) with sufficient detail to enable the team responsible for defect resolution to fix the issue quickly and accurately.  This role will be working with the defect resolution teams to insure that the CR&B team defects are addressed in a timely manner.  Good interpersonal skills will be necessary to be successful with this task.  Working with other CR&B team members to develop and evolve the most effective working relationships to maximize coverage of all defects and minimize overlap in work effort.

 
Position Requirements

Knowledge, Skills & Abilities;

The CR&B Analyst team members will need the following skills:

Required

·         Analytical Skills – The ability to see trends and dig beneath a difference to see underlying causes.

·         SQL skills – The ability to take the understanding of an issue and develop queries to determine all customers impacted by the issue.

·         Interpersonal skills – This team will need to work as a team and will need to work well with other teams.

·         Willingness to work long hours and weekends as necessary to meet team goals.

·         In addition, the usage team members MUST have significant technical experience in telephony usage.

Beneficial

·         AS400 Navigation

·         DPI tables and interrelationships

·         Telecom wire line conversion experience

 
Open Date 5/18/2015  
Location Addison, Texas  
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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