Knowledge, Skills & Abilities; The CR&B Analyst team members will need the following skills: Required · Analytical Skills – The ability to see trends and dig beneath a difference to see underlying causes. · SQL skills – The ability to take the understanding of an issue and develop queries to determine all customers impacted by the issue. · Interpersonal skills – This team will need to work as a team and will need to work well with other teams. · Willingness to work long hours and weekends as necessary to meet team goals. · In addition, the usage team members MUST have significant technical experience in telephony usage. Beneficial · AS400 Navigation · DPI tables and interrelationships · Telecom wire line conversion experience |