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Title

Client Advocate and Service Evangelist  

EOE StatementAscentis is proud to be an Equal Opportunity Employer.
 
Description

Ascentis is seeking an experienced Client Manager to found our Client Advocate and Service Evangelist (CASE) strategy.  The Client Advocate and Service Evangelist oversees service delivery and client satisfaction for a pool of 150 – 250 Ascentis clients, and serves as the central point of contact for other clients as ad hoc service issues arise. 

The Ideal Candidate Possesses:

  • Highly sophisticated verbal and written communication skills

  • Ability to create and execute service strategies, aimed at ensuring the highest possible levels of client satisfaction, independently

  • “The buck stops with me” attitude when it comes to making clients happy

  • Ability to handle complicated product issues on behalf of clients independently, marshaling needed resources from across the Client Success organization and the company as a whole, and seeing the issue through to full resolution, namely when the client is happy

  • Proven ability to convert disgruntled clients into enthusiastic, fervent advocates

  • Process and project management skills; the individual in this role will be responsible for shaping the role – identifying and creating strategies to address any trouble spots

  • Metrics and activity driven approach; Ascentis is a fast-paced, high growth company and we’re looking for someone to help us accelerate still faster

 

 
Position Requirements
  • 5+ years in an Account Management Role in the professional services setting
  • Managed a portfolio of at least 100+ clients
  • HCM experience required
  • Past history of working with C-level executives at small and mid-sized businesses
  • Bachelors required; advanced degree a plus
 
Location Bellevue  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!





We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!





Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!







 

This position is currently not accepting applications.

To search for an open position, please go to http://Ascentis.appone.com



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