Email Opening Title PEO Benefits Specialist I- St. Petersburg or Phoenix  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Provides support to clients and their employees and internal partners. Responsible for setup and ongoing processing, maintenance and support of client accounts. Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails. Contact current clients/ employees via outbound call/ email campaign as needed. Processes benefit enrollments for PEO product offerings for clients to ensure timely processing. Researches and resolves basic product and service issues from the field, clients and their employees to maintain accurate and timely responses. Documents information in CRM to track issues. Researches and resolves monthly audits to correct billing inaccuracies. Provides guidance to clients and their employees regarding product offerings, including setup and use of Health & Benefits online to ensure optimal client retention. Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws; including Paychex Section 125 plan. Maintains knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO. Researches and corrects errors from audit reports and carrier discrepancy files. Interact with Health & Benefit carriers to resolve customer needs. Participates in special projects and training sessions as needed.   Position Requirements High School diploma A minimum of 2 years of customer service experience Paychex experience and a basic understanding of HRIS, Payroll and Windows are preferred.   Category Customer Service/Operations   Location FL, St Petersburg, Peo St. Petersburg Office   Full-Time/Part-Time Full-Time   Req Number CUS-15-00842   Open Date 4/30/2015   Hiring Manager(s) Sarah Williams   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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