IT Support Technician
This position assists staff in Corporate Office and remote locations with technical support of desktop computers, applications and related technology. Support includes but is not limited to installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers, and associated equipment.
Duties, Responsibilities:
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Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
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Works with vendors support contacts to resolve technical programs with desktop computing equipment and software.
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Ensures desktop computers interconnect seamlessly with diverse systems including associated validation servers and administrative systems.
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Works with procurement staff to purchase hardware and software.
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Assesses functional needs to determine specifications for purchases.
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Helps order computer supplies.
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Helps maintain telephone system.
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Must be able to communicate concisely, as bilingual is helpful.
Qualifying Experience:
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0-2 years experience supporting Windows XP, 7 or 8 desktop/laptop PC’s.
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Experience troubleshooting hardware issues and replacing hardware on both Desktop and Laptop PC’s.
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Experience installing software, patches, updates on Desktops, Laptops, and Servers.
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Experience troubleshooting basic network, software, printing problems.
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Customer Service Experience a MUST.
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