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Title

Assistant Vice President, Retail Banking 

Description

This position is responsible for overall sales production in the Financial Centers. In addition, the position is responsible for managing the Financial Center Managers and ultimately responsible for the development and performance of employees assigned. This individual assists assigned Financial Center Managers in hiring employees.

Nature and Scope

This position reports to the Vice President, Retail Banking.  This position interacts with other departments and handles any personnel situations involving assigned staff.  This position leads the assigned financial center management team in delivery and service to increase production numbers and serve the membership through hands-on management and coaching. The position will travel to assigned locations and may sometimes require overnight stays.

Specific Accountabilities

  • To provide proper supervision and development of assigned staff members
  • Participate in joint-call efforts with Financial Center Manager and/or Member Development to SEGs and prospects.
  • Work closely with Retail Operations Manager to ensure operational soundness of financial centers.
  • Identify areas or opportunity or process improvement
    • Recommend development of new products, services or tools to enhance the teammate and/or member experience
  • Responsible for hiring employees, directing work assignments, performance reviews, rewarding and recommending appropriate Corrective Action for employees.
  • Address complaints and compliments for staff and members.
  • Recommend product or service enhancements to improve member satisfaction and sales potential.
  • Evaluate policies and procedures and send suggested changes to Retail Operations Manager
  • Make recommendations, work on projects and meet deadlines as assigned by the VP Retail Banking.
  • Be responsible for assigned mentor in adding support and training to new hires through the Contact Center.
  • Actively participate in community events, board affiliation(s), committees as well as other Credit Union sponsored events.

 

 

 

 

 

 

 
Position Requirements

Education and Experience

  • Bachelors degree or equivalent work experience
  • Five or more years retail lending experience
  • Five or more years branch management experience.
  • Previous product development experience preferred
  • Previous training experience preferred
  • Demonstrated sales management experience
  • Strong computer proficiency with at least an intermediate knowledge of MS Word and Excel.

 

Knowledge, Skills and Abilities

  • Strong verbal and written communication skills
  • Ability to work well with others
  • Ability to problem solve and find solutions
  • Ability to coach, motivate and develop others
  • Strong customer service skills
  • Strong sales approach
  • Demonstrated leadership qualities
  • Ability to multi-task and meet deadlines
  • Ability to remain calm under pressure situations
  • Ability to be a self-starter
 
Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Exempt  
Location Winston-Salem Area  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade 16 


This position is currently not accepting applications.

To search for an open position, please go to http://AllegacyFederalCreditUnion.appone.com



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