Share Email Opening Title Lead Member Service Representative  Description Location: North Patterson Financial Center This individual will provide customer service to members by receiving and paying out monies, processing other transactions and keeping accurate records of all activity.  This individual will discuss credit union products and services and will assist members in determining which products best meet their needs.  This individual should be flexible with before and after hours due to CDM responsibilities.  This individual coaches other staff members with cross-selling to meet quarterly goals.This position requires individual to provide leadership and supervision for MSRs, which includes organizing and planning workflow.  The Lead MSR  will be responsible to train new MSRs and provide on-going training for MSR staff as needed.   Position Requirements  1.   Two to three years teller experience.  2.   One year Focus/Miser experience.  3.   In-depth knowledge of AFCU products  4.   Meets balancing standards consistently (not in any exception level).  5.   Ability to handle vault/multiple CDM responsibilities.  6.   Demonstrated leadership and supervisory skills.  7.   Demonstrated organization and planning skills.  8.   Ability to supervise other MSRs and handle broad scope of responsibilities.  9.   Excellent customer service skills. 10.  Excellent interpersonal skills. 11.  Ability to handle conflict in a professional manner. 12.  Ability to diffuse anger quickly and effectively. 13.  Demonstrated ability to train others.   Full-Time/Part-Time Full-Time   Close Date   Exempt/Non-Exempt Non-Exempt   Location Winston-Salem Area   About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Pay Grade 4  This position is currently not accepting applications. To search for an open position, please go to http://AllegacyFederalCreditUnion.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Member Advisor in INDIAN TRAIL, NORTH CAROLINA Posted on: 4/10/2024 [Apply Now] Financial Center Manager II in Mocksville, NC Posted on: 4/10/2024 [Apply Now] Lead Member Service Representative in Davidson, NC Posted on: 4/4/2024 [Apply Now] Member Service Representative in Winston-Salem, NC Posted on: 4/4/2024 [Apply Now] Member Advisor in Winston Salem, NC Posted on: 3/28/2024 [Apply Now] Other Jobs Within 60 Miles Systems Engineer III in Winston-Salem, NC Posted on: 2/8/2024 [Apply Now] Financial Center Manager I in Greensboro, NC Posted on: 4/4/2024 [Apply Now] HR Benefits/Wellness Administrator in Winston-Salem, NC Posted on: 1/23/2024 [Apply Now] Member Advisor in Advance, NC Posted on: 2/8/2024 [Apply Now] Lead Member Service Representative in Davidson, NC Posted on: 4/4/2024 [Apply Now]

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