Email Opening Apply Now Title Case Management Services Coordinator (Supervisor Role)   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Description Case Management services provide communication, logistic, and advocacy support to patients working with interdisciplinary team members to improve health outcomes. Case Managers partner with patients to navigate resources, reduce barriers to care and improve health outcomes. The Case Management Services Coordinator will uphold the mission and values of Case Management in collaboration with the Director of Case Management and the Case Management team. Through Coaching, Leading, Mentoring, and Collaborating with the Case Management team, the Case Management Services Coordinator develops, trains, and upholds the standards of case management care coordination. Case managers use a holistic, patient centered approach to identify barriers to health outcomes. Using evidence-based and harm reduction rooted practices, Case Managers provide care coordination in partnership with patients to meet their individual goals. Case Managers work with patients through completing assessments, care planning, service enrollment, and continued case review with the goal of improving patient self-sustainability and improved health. Case managers work with interdisciplinary teams and community resources to address identified barriers and vulnerabilities in support of the patents identified goals through care planning and continued support as needed. The Case management Services Coordinator upholds all case management standards and expectations through providing case consultation, reviewing/auditing documentation and observing case management practices. The Case Management Service Coordinator will serve as a professional resource and system of support for case managers. This includes taking on cases as needed or assigned to ensure work flow and case management services are continually provided and sustained.   The Case Management Services Coordinator will maintain competency in the following areas: People Leadership Care Coordination standards and practices Documentation standards Resource Management Quality Assurance and Program Development Are you passionate about helping others and looking to grow your career in a supportive, mission-driven environment? Join one of Northern Nevada's Best Places to Work – Northern Nevada HOPES! At HOPES, we’re more than just a healthcare provider — we’re a team of changemakers dedicated to delivering affordable, high-quality medical, behavioral health, and support services to everyone in our community. Purpose-Driven Work Be part of a team that’s transforming lives every day. Your work will directly contribute to improving health outcomes and building a stronger, healthier Northern Nevada. People-First Culture At HOPES, every team member is encouraged to bring their unique talents and perspectives to the table. Collaboration and innovation are at the heart of everything we do. Career Growth & Development We invest in your future by offering a mentorship program, leadership and soft-skills training, networking opportunities, and support for continuing education. Exceptional Benefits 100% employer-paid health insurance Life insurance options 3 weeks of PTO in your first year 12 paid holidays annually Paid Parental Leave (after 12 months) 24/7 Employee Assistance Program Click HERE to view a full list of benefits   Position Requirements * Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES’ policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES. 1+ year of professional experience in the case management or treatment of individuals in any of the following care coordination areas: Medical/Nonmedical, HIV+, Housing, Behavioral health, or targeted care coordination for vulnerable populations such as pediatric, geriatric, or LGBTQA+ required. 1-3 years’ experience supervising teams and implementing case consultation preferred. Computer literacy in Word, Excel, and Medical record keeping required Ability to complete CHW 1 Certification within 6 months of hire required. Bachelor's or Master’s degree in human services or medical field, LSW, MSW, CHW, licensure/certification preferred but not required. Proficient in Spanish/English, written and verbal preferred but not required.   About the Organization Northern Nevada HOPES is a nonprofit community health center operating two clinics and a transitional housing community in the heart of Reno, Nevada. Our one-stop-shop integrated care model helps us meet our patients where they're at and make medical and behavioral health care more accessible to medically under-resourced populations. Services we offer include adult and pediatric primary care, chronic disease management, nutrition services, behavioral health counseling, substance use counseling and treatment, case management, on-site pharmacies, and more! We accept most insurance plans, including Medicare and Medicaid, and offer discounted services for uninsured patients, so anyone who needs care can access our services. HOPES is a proud member of the Northern Nevada Best Places to Work Hall of Fame, as well as a recipient of the Best Places for Working Parents award and the Candid Platinum Seal of Transparency for nonprofits. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.   EOE Statement Northern Nevada HOPES is an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, parental status/pregnancy, national origin, age, physical or mental disability, genetic information, or veteran status in all employment practices.   Salary Range $52,000 - $66,000 per annum   This position is currently accepting applications. 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