Ellis Island Casino, Hotel & Brewery is looking for a new Cage Cashier! We have over 800 hard-working and passionate employees throughout our many properties. Serving the Las Vegas community for over 50 years, we exist to provide opportunity, inspiration, and stability for our employees and their families through our success and growth. We offer medical, dental, and vision benefits for all of our full-time employees! Other benefits include a 401(k) program, PTO, and much more.
Position Summary
The Cage Cashier is responsible for communicating with all guests in a positive and friendly manner while providing accurate, efficient, and excellent guest service. Cage Cashier services include cash exchange, chip cash outs, check cashing transactions, as well as other monetary transfer of funds.
Qualifications
· Must be able to pass pre-employment requirements and obtain all work cards including Gaming Registration
· High school graduate or equivalent with computer experience necessary for data entry
· Must have knowledge of 10 key adding machines, PC computers, and photocopy machine technology
· Organizational abilities necessary for completion of daily tasks and duties
· Well-groomed appearance and positive attitude
· Must be flexible in regards to shifts, days off, holidays, weekends and special events
· Need to be adaptable to continuous changes
Asset Protection
· Protects company assets
· Ensure Key Control procedures are adhered to always
· Responsible for coin/currency/chip inventories assigned
· Record and balance all currency transactions via computer
· Reconcile daily summaries of transactions and balance all currency transactions against cash on hand
· Must be able to stay informed of current policies and procedures and act in accordance with the established guidelines
Cage Knowledge
· Count and balance each assigned bank at the start and end of every shift with little to no assistance from others
· Exchange cash for TITO (Ticket In Ticket Out) tickets and gaming chips
· Cash checks for guests (payroll, cash advances, travelers, etc.) in accordance with the company's check cashing policies and procedures
· Prepare and accurately complete all job-related paperwork; which includes, but is not limited to, count out sheets, payment vouchers, chip transfers, jackpots, etc.
· Issue markers and accept payment on markers in accordance with the company's marker policies and procedures
· Learn and work other banks such as the Main Bank, Chip Bank, Team member Window, as the need arises
Critical Evaluation
· Must be able to work independently and unsupervised at times and make good decisions based on adherence to policies and procedures
· Must be able to pass yearly Title 31 certification and can effectively communicate with Compliance Department
· Able to remain open-minded to changes and new information daily
· Be knowledgeable about guest events, marketing promotions and services/amenities throughout the property
Gaming Compliance
· Must be able to obtain and maintain a Nevada Gaming Registration
· Log and accurately record all Title 31 transactions, as well as, all Multiple Transaction Logs (MTL), Currency Transaction Reports (CTR), and Monetary Instrument Log (MIL)
Team and Guest Service
· Provide excellent guest service to all casino guests and ensure same of all team members
· Deal effectively with guest problems/complaints
· Maintain entire Cage to ensure it is kept neat and clean always
· Perform additional duties and responsibilities as assigned or necessary
· Provides excellent service to other team members and departments as needed
Competencies
· EI/VP Core Values
· Asset Protection
· Gaming Compliance
· Cage Knowledge
· Critical Evaluation
· Team and Guest Relations
Physical Requirements
While performing the duties of this job, the team member is regularly required to stand for prolonged periods of time. During maintenance or while repairing equipment they occasionally will be required to kneel, beneath the waist or use their hands to handle or feel for objects, tools or controls; regularly lift and or move objects up to 50 lbs. with or without assistance.
Core Values
v Service- Personalized, warm, and consistently exceptional customer service
v Value- Committed to deliver quality products for great prices
v Growth- Promote personal development and growth for all team members
v Family- Create a family-like environment by staying close to our guests and our team members
v Passion- Work with passion and enthusiasm every day
This job description is not an exhaustive list of all functions required of this position. Duties and/or responsibilities may be subject to revision to meet business needs.
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