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Claims Representative 

About the Organization WHO WE ARE

The Owner-Operator Independent Drivers Association is the international trade association representing the interests of independent owner-operators and professional drivers on all issues that affect truckers. The over 160,000 members of OOIDA are men and women in all 50 states and Canada who collectively own and/or operate more than 300,000 individual heavy-duty trucks and small truck fleets.


The mission of the Owner-Operator Independent Drivers Association, Inc. is to serve owner-operators, small fleets and professional truckers; to work for a business climate where truckers are treated equally and fairly; to promote highway safety and responsibility among all highway users; and to promote a better business climate and efficiency for all truck operators.


Since 1973, the Association has actively advocated the views of professional truckers through its interaction with state, provincial and federal government agencies, legislatures, the courts, other associations, and private businesses to advance an equitable environment for commercial drivers. OOIDA is active in all aspects of highway safety and transportation policy, and represents the positions of professional truckers on numerous committees and in various forums on the local, state, provincial, national and international levels. The Association participates in virtually every significant rulemaking affecting professional truckers, testifies at all major hearings on trucking issues, and participates in industry-wide organizations and conferences.

Claims Representative

For more than 45 years, OOIDA has been fighting for the rights of all professional truckers. We are proud of our history of effective representation, and as we grow, we will continue to fight for our members' best interests in new and more powerful ways.

Owner Operator Independent Driver's Association (OOIDA) has an exciting opportunity for a Claims Representative.

The Claims Representative inputs and monitors claims in the electronic claim file system from initial claim reporting through claim file closing, and processes approved claim payments. Claims will have varying degrees of complexity and severity (i.e. coverage issues, multi-car accidents, fatalities, etc.). The Claims Representative performs their duties timely and accurately while providing 'above and beyond' customer service to our nationwide members.

Responsibilities include:

  • Answers routine telephone calls, inputs new claims, and provides information to callers on existing claims, directing them as needed to the appropriate adjuster, supervisor, or manager.
  • High customer service, telephone communication, and organizational skills required with the ability to multitask and problem solve.
  • Reads and understands various commercial auto policies and endorsements.
  • Reviews coverage records and assigns the correct risk during the creation of a new claim.
  • Contacts appropriate parties to obtain information/documentation and claim forms relevant to a given loss and forwards them to the assigned adjuster for determination of coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.
  • Issues checks to appropriate parties for payment of claims settled by the adjusters or claims legal counsel.
  • Forwards claims correspondence to adjusters and claims management for review and handling.
  • Monitors and updates the electronic claim files.
  • Maintains a high level of professionalism and confidentiality.
  • Keeps accurate records of time worked and submits timesheets at appropriate times.
  • Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals.
  • Works scheduled shifts with predictable and reliable attendance, adhering to department schedule.
  • Works weekends and evenings, including more than 8 hours a day when the needs of the business demand.
  • Performs various special projects and other duties as assigned.
Position Requirements


  • High School Diploma or GED
  • Two years office experience
  • One year insurance industry experience
  • Microsoft Office Suite proficiency.


  • Knowledge of AS400 and Content Manager
  • Knowledge of the trucking industry and/or insurance claim handling

OOIDA offers an outstanding benefit package, including:

Medical/Dental insurance and Vision insurance, Flexible Spending Accounts, Life Insurance, Short-term and Long-term disability, 401(k) plan w/ company match up to 5%, Paid vacation, holiday and personal time, Tuition Reimbursement, EAP (Employee Assistance Program), On-Site Fitness Center, Daycare Center

To be considered for this position, an application must be completed. Please visit our web site @ to fill out an on-line application.

OOIDA is an Equal Opportunity Employer. OOIDA is committed to providing equal opportunity in all employment activities without regard to race, color, religion, sex, age, national origin, disability, pregnancy, marital status, or veteran status.



EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Req Number CLA-19-00003  

This position is currently not accepting applications.

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