zzBilingual (English/Spanish) Inbound Fraud Support Representative
Universal Representatives assist Clients and Cardholders with resolving inbound calls regarding fraud inquiries. They handle a high volume of phone calls where they will review accounts for possible fraudulent activity. Responsibilities with this role will also include: • Maintaining positive relationship between the customer and our company through the use of Customer Service skills • Researching concerns and responding promptly to client and customer inquiries • Strong ability to handle confidential information • Disposition of credit applications and sales authorizations through application / account review • Consistently providing a superior quality of service - Anticipating client/customer needs - Customer Education - Identifying and using appropriate resources in order to provide contact resolution • Work with your manager to better processes - Identifying actions to correct telephone. system or operating routine deficiencies o Identifying and proposing methods to improve service - Identifying and reporting call trends • Additional job responsibilities as assigned This position requires 6+ months customer service experience of any kind or equivalent military experience. Please note this is NOT a work from home position. **This position will service customers and clients who speak English and Spanish and requires someone to be fluent in both languages in order to be considered for the role** Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.
Become part of our growing family and enjoy our generous and competitive benefits package. Part-Time benefits may vary Click here to learn more: US Benefits
Applying will take approximately 5-10 minutes. Upon successful completion of this step you will be invited to participate in our online assessment.
About the Organization
We partner with businesses to provide the payment tools and technology that help give customers the buying power they need—including healthcare financing and banking services. Every day, at over 350,000 partner locations, we help people and businesses fulfill their ambitions.
This position is currently not accepting applications.
If you have questions, need assistance, or want to inquire about requesting an accommodation for the application process please contact a Career Support Representative at 866-301-5627 or email email@example.com. If you are calling from a phone number with the (787) area code please use 787-919-0947 to reach a Career Representative.