SUMMARY: The Site Electronic Health Records (EHR) Specialist is responsible for direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the EHR, EPIC, in the clinic setting. The Site EHR Specialist helps solve EPIC issues for Open Door Community Health Centers (ODCHC) employees. They offer direct in person support in clinic as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.
- Provide daily support to Epic applications users through troubleshooting, coaching, and consulting.
- Identify and troubleshoot application issues as they occur, owning the problem and seeing it through to full resolution. Issues that require additional assistance will be referred to the IT Help Desk.
- Work with advisory workgroups to optimize use of the system through implementation of new Epic PM and EHR features and upgrades.
- Attend appropriate clinic meetings as Epic expert.
- Coordinate training to new clinic staff and providers and support upgrade training.
- Provide competency/efficiency training for existing users.
- Attend and participate in ODCHC sessions for interest-raising, problem-solving, or training topics. Assist in providing expertise or resources (i.e. handouts) to support sessions.
- Ensure any changes to EHR are communicated to end users in a timely and understandable manner.
- Assist with administrative functions.
- Coordinate special projects as assigned.
- Other duties and responsibilities as designated by supervisor.
- QUALIFICATIONS AND EXPECTATIONS:
- Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
- Ability to direct, teach, and demonstrate to others the functions of their equipment.
- Ability to work as a member of a team and independently as needed.
- Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
- Ability to write routine reports and correspondence.
- Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
- Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
- Adheres to ODCHC’s policies and procedures.
EDUCATION AND EXPERIENCE:
High school diploma or GED.
- Two years of experience in a similar role; or an equivalent combination of education and experience.
- Knowledge of or experience with a practice management system required.
- Knowledge of ODCHC clinic operations and workflows preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None.
SUPERVISORY RESPONSIBILITIES: None.
SUPERVISION AND SUPPORT: The Site EHR Specialist reports directly to the EHR System Supervisor and is an integral member of the EHR Training team.
PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.
Ability to communicate via telephone, video, and/or in-person.
- Vision adequate to read documents, computer screens, forms.
- Ability to remain stationary for extended periods.
- Ability to lift, carry, or otherwise move up to 25 pounds.
- Ability to use keyboard and view computer screens for extended periods.
- Ability to travel locally and long-distance as needed.
- Ability to move around offices and clinics as needed.
The hourly pay for this position ranges from $22.00 to $29.10. All new hires will begin at $22.00 per hour.
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