Lead Remote Triage Registered Nurse  

SUMMARY:

The Lead Remote Triage Registered Nurse (RN) provides telephonic triage to assess patients and determine the most appropriate level of care. In addition to duties of Remote Triage RN to assigned clinics, the Lead Remote Triage RN will coordinate coverage needed between sites with the availability of all Remote Triage RNs.

The Lead Remote Triage RN utilizes the nursing process by providing patient interventions and education to patients while working remotely at approved locations outside of the Open Door Community Health Centers (ODCHC) physical locations; including call centers and at home. The Lead Remote Triage RN works in collaboration with licensed providers at the various sites of ODCHC. The Lead Remote Triage RN will work with the Director of Clinical services to arrange assignments, coordination and tracking of Remote Triage RN. As well as monitor volume of calls, triage pools at sites based on volume of calls and support needed at site.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluates and documents patient’s health care needs and recommended interventions based on telephonic assessment of patient reported signs and symptoms.
• Plans appropriate interventions and determines most appropriate level of care based on assessment; collaborating with other disciplines when needed.
• Coordinates services with other departments for follow-up based on patient’s needs; including scheduling appointments and directing patient to emergency services.
• Organizes coverage requests from all clinics and tracks in Outlook Calendar.
• Keeps track of Triage RNs schedules and assignments and tracks in Outlook Calendar.
• Facilitates regular meetings of Triage RNs and provides ODCHC updates.
• Maintains accurate records of “Remote Triage Checklists” from all clinics and store on S: Drive.
• Corresponds with Triage RNs and RN Clinic Managers by emailing weekly assignments.
• Maintains daily communication with Triage RNs and available as a resource.
• Supports providers and patients within ODCHC by being part of a multidisciplinary team.
• Serves as a clinical liaison for patients, families, primary care providers and other members of the patient’s care team.
• Serves as a clinical resource for non-clinical call center staff.
• Communicates regularly with care teams at ODCHC locations, supervisor and other Triage RNs.
• Assists with ODCHC Clinical RN inbox duties, including but not limited to: medication refills per protocol, results, and patient advice requests as assigned by supervisor.
• Adheres to ODCHC Triage policy when working with established and non-established patients.
• Adheres to California Board of Registered Nursing regulations when providing telephone triage to patients out of state.
• Participates in Quality Improvement activities as assigned by supervisor.
• Adheres to ODCHC’s attendance, remote worker, and employee health policies.
• Communicates with supervisor and other Remote Triage RNs when changing work location, work hours, or contact information.
• Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS AND EXPECTATIONS:

• Have knowledge of acute illness, disease process and normal growth and development of all age groups.
• Demonstrate critical clinical thinking skills.
• Ability to operate with cultural and linguistic sensitivity while working with patients of diverse racial, economic, and social backgrounds.
• Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to work as a member of a team and independently as needed.
• Ability to communicate effectively calm manner and exercise sound judgment in difficult, confrontational and critical situations.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among coworkers, public, private, and professional groups.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE:

• Degree in nursing and licensed by California Board of Registered Nursing.
• Demonstrates clinical competence in essential duties.
• At least one year of experience in triage within ODCHC.
• Bilingual in Spanish preferred.
• Complete Telephone Triage and other trainings as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current Registered Nurse license from the State of California
• Current CPR certification.

SUPERVISORY RESPONSIBILITIES: Co-supervision of all RN – Triage with the Director of Clinical Services.

SUPERVISION AND SUPPORT: The RN Triage Lead reports directly to the Director of Clinical Services and is an integral member of the Clinical Care teams and Clinical Services Department.

PHYSICAL REQUIREMENTS: This is largely an office-based position. This position can be done remotely in an approved remote location. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Vision adequate to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.

To search for an open position, please go to http://OpenDoorCommunityHealthCenters.appone.com