Remote Triage Registered Nurse 

This position is only open to residents of California. 

The Remote Triage Registered Nurse (RN) provides telephonic triage to assess patients and determine the most appropriate level of care. The Remote Triage RN utilizes the nursing process by providing patient interventions and education to patients while working remotely at approved locations outside of the Open Door Community Health Centers (ODCHC) physical locations; including call centers and at home. The Remote Triage RN works in collaboration with licensed providers at the various sites of ODCHC. The Director of Clinical Services along with the Lead Remote Triage RN; supervises the Remote Triage RN and assists in assignment of triage pools based on volume of calls and support needed at site. This position is remote and the applicant must be a resident of California with a current California RN License.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluates and documents patient’s health care needs and recommended interventions based on telephonic assessment of patient reported signs and symptoms.
• Plans appropriate interventions and determines most appropriate level of care based on assessment; collaborating with other disciplines when needed.
• Coordinates services with other departments for follow-up based on patient’s needs; including scheduling appointments and directing patient to emergency services.
• Supports providers and patients within ODCHC by being part of a multidisciplinary team.
• Serves as a clinical liaison for patients, families, primary care providers and other members of the patient’s care team.
• Serves as a clinical resource for non-clinical call center staff.
• Communicates regularly with care teams at ODCHC locations, supervisors and other Remote Triage RNs.
• Assists with ODCHC Clinical RN inbox duties, including but not limited to: medication refills per protocol, results and patient advice requests as assigned by supervisor.
• Adheres to ODCH Triage policy when working with established and non-established patients.
• Adheres to California Board of Registered Nursing regulations when providing telephone triage to patients out of state.

• Participates in Quality Improvement activities as assigned by supervisor.
• Adheres to ODCHC’s attendance, remote worker and employee health policies.
• Communicates with supervisor and other Remote Triage RNs when changing work location, work hours or contact information.
• Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS:

• Have knowledge of acute illness, disease process and normal growth and development of all age groups.
• Demonstrate critical clinical thinking skills.
• Ability to work as a member of a team in order to solicit input, communicate pertinent information and support care team decisions.
• Excellent interpersonal communication skills, written and verbal.
• Ability to establish constructive working relationships with all levels of management and staff of varied and diverse backgrounds.
• Ability to operate with cultural and linguistic sensitivity while working with patients of diverse racial, economic, and social backgrounds.
• Ability to communicate effectively calm manner and exercise sound judgment in difficult, confrontational and critical situations.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Proficient in EMR documentation and necessary computer skills.
• Ability to effectively represent the ODCHC interests in the community; maintaining effective working relationships among public, private and professional groups.

EDUCATION and/or EXPERIENCE:

• Degree in nursing and licensed by California Board of Registered Nursing.
• Demonstrates clinical competence in essential duties.
• At least one year of experience in triage or case management within the ODCHC before changing to Remote Triage RN Position.
• Bilingual in Spanish preferred.
• Complete Telephone Triage and other trainings as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current RN license for State of California.
• Current CPR certified

SUPERVISORY RESPONSIBILITIES:

NONE

PHYSICAL REQUIREMENTS

• Speaking and hearing sufficient to communicate effectively by phone or in person, at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Good manual dexterity.
• Ability to sit for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To search for an open position, please go to http://OpenDoorCommunityHealthCenters.appone.com