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Verifies eligibility and benefits and perform claim follow-up.
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Inputs and/or edits patient charges.
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Where appropriate, communicates with third party payers and patients regarding charges or payments, and provides basic customer service.
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Performs claim status checks and basic follow-up processes.
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Enters program, carrier, and patient payments and reconciles to Finance documents.
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Produces daily, weekly or monthly User Audit reports and monitors for accuracy.
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Other duties and responsibilities as designated by supervisor.
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Adherence to ODCHC attendance policy.
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Computer skills, including familarity with databases, spreadsheets, and word processing software.
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Ability to read and comprehend moderately complex instructions, correspondence, and memos.
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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
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Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Ability to communicate effectively both orally and in writing.
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Excellent interpersonal skills.Ability to establish constructive working relationship with all levels of employees in a staff of varied and diverse backgrounds.
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Ability to deal with problems involving several concrete variables in standardized situations.
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Strong multi-tasking skills including ability to organize and prioritize work that involves meeting multiple and sometimes competing deadlines.
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Ability to handle difficult or confrontational situations in a calm, consistent manner and at all times demonstrate professional behavior with patients, colleagues, and management.
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Ability to work in a strong, cohesive TEAM environment.
EDUCATION and/or EXPERIENCE:
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High school diploma or GED.
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Knowledge of medical terminology and coding desired.
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Minimum of 1 year experience in the healthcare environment.
SUPERVISORY RESPONSIBILITIES:
NONE
PHYSICAL REQUIREMENTS:
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Speaking and hearing sufficient to communicate effectively by phone or in person, at normal volumes.
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Vision adequate to read correspondence, computer screen, forms, etc.
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Good manual dexterity.
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Ability to sit for extended periods of time.
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Ability to lift and regularly move 25 to 50 lbs.
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Ability to use keyboard and view computer screen for extended periods of time.