Technical Writer 

SUMMARY: The Technical Writer will assist Open Door Community Health Centers (ODCHC) Information Technology team with key projects in creating and maintain technical content and documentation as an integral part of the Information Technology services delivered to users. As a Technical Writer you will work directly with IT Leadership and team to design, develop, maintain and launch of technical training material and aids. The Technical Writer will research topics, interview stakeholders, write documents, create work flows and processes and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan, create, and maintain technical documentation that serves Open Door IT Department and internal users.
• Research and analyze software and write well-composed documentation that is aligned to define topic.
• Acquiring in-depth knowledge of Open Door current and future software solutions, and user needs.
• Develop high-quality user-facing content, customize setup guides, online help aids, product update bulletins, and email communications.
• Maintain and update user-facing content, user guides, test plans, and online help.
• Develop and maintain business process documentation, templates, and forms.
• Collaborate with technical teams and project leaders to identify content needs and move content through the review and approval process.
• Maintain and examine existing standards for customer-facing and internal content.
• Participate in the implementation of new technologies to improve content development, management, and delivery
• Attend staff and team meetings as needed.
• Performs other duties as identified and assigned by supervisor.

QUALIFICATIONS AND EXPECTATIONS:

• Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to work as a member of a team and independently as needed.
• Must be highly organized, detail-oriented, and able to work independently and meet stringent deadlines.
• Must have excellent research, analysis, and critical thinking skills.
• Must have strong written and verbal communication skills.
• Must have strong decision-making and analytical skills.
• Must be a team player.
• Strong analytical problem-solving skills.
• Excellent verbal, written, communication, and presentation skills.
• Strong prioritization skills.
• Ability to think ahead and plan accordingly to ensure his/her efficiency when performing various scopes of work.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Strong organizational skills and the ability to track many projects simultaneously.
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPEREINCE:

• Bachelor’s Degree in appropriate field of study.
• Two years of experience in a similar role; or an equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION AND SUPPORT: The Technical Writer reports directly to the Vice President of Information Technology.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Vision adequate to read documents, computer screens, forms.
• Ability to remain stationary for extended periods of time.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods of time.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.

To search for an open position, please go to http://OpenDoorCommunityHealthCenters.appone.com