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Checks in patients, greets visitors and routes them to the person who can help them.
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Schedules appointments by phone and in person.
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Issues billing sheet and other needed forms.Checks patient forms for completeness and accuracy.Obtains consent for treatment.
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Determines method of payment and collects necessary information.Reviews registration and determines eligibility for programs in the absence of the eligibility worker.
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Updates patient information on computer.Inputs new patient information into computer.
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Requests charts when not already pulled, makes new charts, prepares chart for visit by inserting appropriate forms.
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Checks patients out and schedules return appointments.
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Collects fees and co-payments.
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Checks account balances and requests past due payments.
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Reviews billing sheets for completeness and sends completed forms to billing.Locates missing billing sheets.
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Makes financial arrangements for all SFS and Insurance Patients, forwarding one to billing as instructed and filing one in patient chart.
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Posts encounters and payments, reconciles cash collected and runs all end of the day reports.
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Answers phones, routes calls and takes messages when clinic operator is not available.Answers patient inquiries or if unable to answer routes question to correct person.
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Maintains communication with providers through the Office Manager or Lead Dental Assistants to insure optimum patient flow.
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Maintains inventory of forms and orders forms as needed.
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Participates in appropriate staff meetings.
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Adherence to ODCHC’s attendance policy.
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Other duties and responsibilities as designated by supervisor.
QUALIFICATIONS:
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Excellent interpersonal skills, written and verbal.Ability to establish constructive working relationships with all levels of employees in a staff of varied and diverse backgrounds.
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Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
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Ability to read and interpret documents; ability to compose simple correspondence.
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Ability to keep records accurately and carefully.
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Courteous, efficient manner on telephone and in person.
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Ability to prioritize when several tasks are presented at once.
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Computer skills, including facility with databases and word processing software.
EDUCATION and/or EXPERIENCE:
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High school diploma or GED.
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One to three months related experience and/or training.
SUPERVISORY RESPONSIBILITIES:
NONE
PHYSICAL REQUIREMENTS:
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Speaking and hearing sufficient to communicate effectively by phone or in person, at normal volumes.
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Vision adequate to read correspondence, computer screen, forms, etc.
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Good manual dexterity.
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Ability to sit for extended periods of time.
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Ability to use keyboard and view computer screen for extended periods of time.