Case Manager: Burre Dental Center  

SUMMARY: The Case Manager at Burre Dental Center providesintegrated supportive and enabling services to dentalcenter patients and practitioners. The case manageractsas a patient advocate within the context of dentalcenter operations and the health goals set by the primary caredentists, community resources and other patient needs. Works closely with practitioners and families to engage and maintain children in appropriate dental care. Works to help patients overcome barriers to accessing dental care, maintaining dental hygiene and otherwise seekingcare and services as appropriate to maximize overall health and preventive activities. Also providesscreening and guidance in identifying and enrolling in avialable insurances and other benefits related to tochild and adult health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with patients and their families to utilize health care resources, social services and community resources appropriately to optimize and improve their health status.

• Responsible for developing a resource and referral list within the community, as well as establishing on-going relationships with social service providers, drug and alcohol programs, mental health providers, schools, child care, employment / training programs and other community sources of support.

• Responsible for developing a process for identification and referral of patients.

• Plans and develops a tracking and reporting system for the case management program.

• Creates and reviews referral agreements and protocols for referrals.

• Identifies clinic patients who are chronically ill or have multiple diagnoses and who indicate a willingness to participate in this program.

• Assesses the psycho-social needs of each patient (and family) and his or her coping and adaptive abilities, formal and informal support-systems, and self care abilities.

• Determines the barriers each patient faces (literacy, language, income, etc) and helps the patient develop a plan to overcome them.

• Establishes baseline data on the health status and utilization patterns of these patients.

• Enrolls patients in early intervention program if necessary.

• Facilitates and promotes effective communication between the patient and the primary care provider and collaborates with the provider in the development of an effective patient education program.

• Meets regularly with the clients and assists them in fulfilling recommendations for their plan of care including, but not limited to: explanation of special instructions, assistance with transportation, translation, problem resolution and provision of diagnosis related health education when needed.

• Acts as liaison and facilitator between client and interdisciplinary care team.

• Assists with problem solving and decision making when necessary.

• Provide information to other agencies as appropriate.

• Communicates regularly with providers, nurse managers and other medical staff.

• Facilitates access to financial coverage for needed care:Medi-Cal, Indigent Patient Drug Program, etc.

• Coordinates and participates in Quality Assurance activities.

• Attends and coordinates chart review and case conference with staff members and other involved community providers.

• Adherence to ODCHC’s attendance policy.

• Other duties and responsibilities as designated by supervisor.

   

   

   

  QUALIFICATIONS:

• Ability to work as a member of a team in order to solicit input from other affected departments or individuals, communicate pertinent information to other team members, and support team decisions.

• Ability to communicate effectively and exercise sound and responsible judgment.

• Excellent interpersonal skills, written and verbal.Ability to establish constructive working relationships with all levels of management and employees in a staff of varied and diverse backgrounds.

• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.

• Ability to effectively represent the Clinic’s interests in the community; maintaining effective working relationships among public, private and professional groups.

   

  EDUCATION and/or EXPERIENCE:

• Masters degree in Social Work.

• Must have at least one year of experience in case management nursing and/or familiarity with community clinic settings.

• Bi-lingual ability in Spanish preferred.

• Familiarity with the community and the resources that are available locally preferred.

   

  SUPERVISORY RESPONSIBILITIES:

  NONE

   

  PHYSICAL REQUIREMENTS

• Speaking and hearing sufficient to communicate effectively by phone or in person, at normal volumes.

• Vision adequate to read correspondence, computer screen, forms, etc.

• Good manual dexterity.

• Ability to sit for extended periods of time.

• Must have valid California Driver’s license and a reliable form of transportation.

To search for an open position, please go to http://OpenDoorCommunityHealthCenters.appone.com